International Operations Associate

Who You Are

You are a “problem solver” – you are proactive and can manage many things at the same time. You are resourceful and enjoy understanding things on your own. You enjoy proactively identifying opportunities to deliver a faster and better service for our clients, while executing on those opportunities end-to-end, you are organized and diligent in getting to deadlines, you love execution and speed. 

As an International Operations Associate, you will collaborate closely with International Consultants, Customer Success Managers, and our Operations team to oversee local processes. These processes are crucial for ensuring our customers can efficiently hire, invoice, and correctly compensate new clients and workers. You will actively participate in billing clients for the correct amounts, ensuring compliance and timeliness. Additionally, your role will involve identifying operational bottlenecks, communicating these insights to the Product team, and contributing to the development of features aimed at advancing our company's excellence.

 

Your Success Profile

What You Will Work On

• Enroll international workers across EMEA in payroll systems and required social security / statutory institutes, ensuring accurate setup and compliance with country-specific timelines.
• Manage employment lifecycle events for EMEA workers, including salary adjustments and issuance of corresponding addendums and contractual amendments.
• Generate, track, and secure execution of employment agreements (initial contracts, renewals, amendments) for EMEA, ensuring documents are delivered, compliant, and signed ahead of effective dates.
• Serve as the primary liaison for EMEA between internal customer-facing teams and external vendors, primarily payroll providers, supporting smooth onboarding setup and ongoing employment maintenance.
• Coordinate with the Payroll Operations team to ensure worker data, compensation changes, and documentation needs are reflected accurately and in advance of payroll cutoffs for EMEA.
• Maintain a high-quality onboarding experience by ensuring all contractual, statutory, and payroll enrollment steps for EMEA workers are completed before activation and payment deadlines.
• Support internal teams with EMEA-specific documentation status, confirmations of statutory enrollments, contract execution tracking, and addendum issuance.
• Assist in identifying workflow improvements and operational efficiencies in the areas of contract execution, payroll enrollment, vendor communications, and compensation updates across EMEA.
• Other duties as required based on organizational priorities within the EMEA region.
  
  

How You Will Do Your Work

As an International Business Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Attention to Detail - thoroughness and accuracy in handling tasks, documents, and data to ensure precision in business operations.
• Problem-Solving  - capacity to identify issues, troubleshoot problems, and develop practical solutions.
• Documentation and Reporting - keeping accurate records, creating reports, and documenting processes for reference and analysis.
• Adaptability - being flexible and adaptable in a dynamic environment, adjusting strategies to meet changing customer requirements.
• Customer Focus - understanding and addressing the needs of internal and external customers to enhance overall satisfaction.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• 1-2 years of relevant experience - ideally at a fast-paced B2B Saas tech startup and in operations or finance functions.
• Plus if in EOR/PEO space and in global / multinational context.
• Resourceful in finding answers to questions and a natural “problem solver”.
• Excellent at project management and proactive execution - great at managing deadlines and  coordinating among different stakeholders to deliver.
• Execution oriented - “quick fire”; you can handle multiple tasks at once and are outcomes-driven.
• Methodical in organizing tasks.
• Experience across multiple geographies is a plus.
• Proficient in English; Advanced written and verbal English communication is a must.
• Attention to detail and numbers/analytics oriented.

Bonus Points for:

• Prior experience working across multiple countries
• Specific experience in the employer-of-record (EOR) and/or professional employer organization (PEO) space in a global/multinational context
• Multilingual fluency

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