Intern, Client Success Management

Ensign is hiring !

Key Responsibilities:

• Onboarding of New Client, to assist CSM in:
  • Consolidating contractual requirements (SOW)
  • Scheduling and coordinating kick-off meetings (both internal and with client)
  • Minutes taking
  • Assist to maintain accurate records, tracking progress and client requests
• Existing Client, to assist CSM in:
  • Scheduling and coordinating monthly/ad-hoc meetings
  • Minutes taking
  • Assist to maintain accurate records, tracking progress and client requests
  • Assist in project management matters
  • Assist in monthly report drafting and contextualizing
• CSM Team, to assist team in:
  • Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work
  • Updating of existing CSM team’s documents (SOP, Client Profile Sheet)
  • Identifying and suggest improvements to the current CSM’s team processes, before assisting in documenting best practices and creating SOP
  • Collecting client’s feedback to identify common issues and opportunities for enhancing existing process
  • Log extraction for specific clients