Intake Service Navigation

• Exciting full time ongoing opportunity based in Warragul

• $37.35 to $40.05 phr (SCHADS Level 3B) + Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About the opportunity

Our team of supportive and enthusiastic members is currently on the look for a dedicated Wellbeing Worker who will assist in improving the lives of community members.

You will work individually and as a team within the principles of a recovery oriented mental health practice.  As a wellbeing worker you will work towards the engagement of community members through developing professional and trusting relationships with them and relevant stakeholders.

Does this sound like what you’re looking for?

The role of the Intake Service Navigator exists to improve accessibility to the health system for individuals with severe mental illness and associated psychosocial disorders. The Intake Service Navigator will also be one of the main points of entry, intake and assessment for psychosocial supports across the Gippsland region.

As Intake Service Navigator you will engage with and advocate for individuals, connect them with the appropriate support networks and empower them on their recovery journey. Building and drawing upon Wellways’ Community Recovery Model, the Intake Service Navigator will establish and enhance coordinated referral processes as well as community support services focused on psychosocial support needs such as housing, employment, education, family support and financial matters.

     You will need:

• Relevant qualification or commensurate experience in working in a support role for people with mental illness, generally a Diploma IV qualification or above

• Current valid Driver’s License

• Current Working with Children Check and NDIS Workers Screening Check

• Right to Work within Australia

• Satisfactory National Police Records Check

• NDIS Worker Orientation Module Certificate

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued

• An equitable, diverse, and socially inclusive work environment

• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing

• Meal and Entertainment allowance via salary packaging up to $2,650 per annum

• Receive 17.5% leave loading every time you take annual leave

• Paid parental leave after 12 months of ongoing employment

• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Christopher Turner, on 0481 067 597

Once you APPLY click here for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways 

Job Description Summary

Our Psychosocial Support Services has intentionally been developed through testing with participants, carers and referrers to ensure timely, needs-based, capacity building services which not only support mental health recovery and exit from services, but the assessment and successful navigation through to NDIS and ongoing psychosocial supports under NDIS.

Funded by Gippsland Primary Health Network, our PSS program will deliver psychosocial services through the established mental health stepped-care model.
The service will operate Monday to Friday, 9am-5pm with extended hours 2 days during the week to 8.30pm and on Saturdays 9am—1pm.

Wellways’ PSS will provide:

• Integration of intake and assessment which include the identification of participants’ physical and mental health needs
• One-to-one psychosocial supports
• Tailored integrated care-plan jointly developed with participants/case managers/family/carers
• Individual peer support through peer-workers and wellbeing workers
• Peer-developed and evidence-based group education and support programs (e.g. Healthy Eating and Nutrition) delivered by trained facilitators
• Care-plan progress review at program mid-point or three months; re-assessments completed to compare with initial measures

The role forms part of the Psychosocial Support Services and reports directly to the Program and Practice Co-ordinator- Psychosocial Services.

Under the general direction of the Co-ordinator, this role will be responsible for providing the day-to-day intake and assessment service functions for Gippsland Region of Wellways. The Intake Service Navigator will be responsible for the following key areas:

• Supporting referrals to services for those identified as 'hard to reach'
• Screening for eligibility for NDIS programs
• Undertaking an initial needs assessment for people eligible for a community mental health service
• Ensuring a catchment wide response to demand management and prioritisation for allocation for eligible clients
• Facilitating referrals and supports for people not eligible for a community mental health service
• Facilitating better coordination of entry into clinical and community based mental health services
• Strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering mental health services
• Improving referral pathways that facilitate access to the range of services and supports available to eligible clients
• Managing clients on a wait list.
• Promoting a community-based recovery model to underpin all clinical and community support services delivered to people experiencing severe and persistent mental illness with complex needs.

In addition, the Intake Service Navigator will be the first point of call for those on a wait list and provide active wait-list management strategies. This role will also be responsible for ensuring all relevant client details and data are collected and recorded.

Intake Service Navigators will develop and maintain positive relationships with key stakeholders (NDIS and
Area Mental Health, ACSO) and others to ensure the service model and objectives are embedded into the service system, actively promoting the service to key stakeholders.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

Applications Close

30/11/2025