Intake Care Representative with Dutch and/or French

ABOUT US:

Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.

Cigna’s mission is to help our customers improve their health, well-being and sense of security.

JOB DESCRIPTION

The Intake Care Representative is a member of the Clinical team and works close together with Ops team.

KEY AREAS:

• Processes GOPS and takes ownership of cases as required.

• Works on sensitive/escalated cases as required. 

• Follows established departmental policies and procedures to process & triage GOPs. 

• Liaises with hospitals in case additional info is needed.

• Negotiates discounts with providers. 

• Steers member to alternative providers.

• Liaises and ensures efficient coordination with the medical/case management teams.

• Works independently and effectively communicate to internal and external customers by telephone and email.

• Maintains accurate workflow and process documents.

SKILLS:

• You are fluent in English, Dutch and/or French , spoken and in writing minimum B2. Additional language is a plus.

• You have an analytical mind.

• You work in an accurate and independent way.

• You can work against deadlines.

• You are stress resistant.

• You are a team player.

• Work experience in a medical environment is a plus, though not required. 

• Convey messages in clear language, pay attention to specific circumstances and appropriate style.

• Customer-focused: communicates empathically.

• Skilled decision-maker: takes the right action on dedicated files based on the information available.

• Accurate: works accurately by giving complete and correct answers. Good negotiation skills.

• Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.

• Disciplined: follows procedures, agreements and document flows correctly.

• Efficient: able to strike the right balance between quality and quantity.

• Team-player: enjoys working as part of a team.

• Computer-literate: quick to learn International in-house systems and use current office applications

• Negotiation skill

What we require:

• You are able to commit to 39 hour/week.
• You are able to commit to 6 week induction training. 2 weeks of those in the office.
• You are interested in a 1 day in office 4 days at home hybrid role.
• You are available to work Tuesday to Saturday from 12:00 to 20:00

What’s in it for you?

We recognize we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them:

• Working from home - Enjoy working from the comfort of your home 4 days/week

• IT Kit  - We will set you up with home working resources

• 24 days holiday per year + Birthday off.

• Private Medical and Dental Insurance

• Life Assurance

• Flexible dress code - It’s not about what you wear, it’s about what you can do so why not be comfortable doing it.

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.

We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

Plus much more…

Sounds good, right? It’s time to look to your future and apply to work for Cigna today!