Inside Sales Manager

This role is responsible for driving business growth, developing high-performing sales professionals, and overseeing consultative sales efforts to match clients with home care services that meet their needs. The Sales Manager will play a critical role in achieving revenue goals while supporting Honor’s mission of delivering exceptional in-home care. 

As a Sales Manager, you foster a customer-centric culture, ensuring your team is empathetic, service-oriented, and dedicated to meeting client needs. You lead by example, emphasizing active listening and clear communication to help customers find the right support. With a strong belief in and advocacy for our services, you empower your team to confidently demonstrate their value to others.

Responsibilities

• Lead, mentor, and motivate the sales team to exceed performance objectives and be a key driver of talent development for the sales team, including tailored coaching and personalized growth plans.
• Monitor sales metrics and analyze trends to ensure consistent results and drive revenue and achieve team quotas.
• Demonstrate ability to improve individual and team performance results through coaching 
• Use CRM data and performance metrics to drive targeted coaching and optimize team conversion.
• Achieve all performance targets as determined by the company 
• Effectively interview, hire, and train high-performing sales representatives
• Responsible for creating a team culture that starts with the client and works backwards.
• Manage day-to-day sales performance of all team members and deliver timely feedback on results.
• Drive accountability and consistent performance management for results within the team
• Manage day-to-day operational processes while assessing effectiveness and making recommendations for improvement. 
• Responsible for identifying and addressing inefficiencies in sales processes and tools.
• Conduct regular coaching, training, and delivery of performance feedback to team members to enhance their skills and productivity.
• Maintain high employee engagement in a remote work environment
• Ensure correct usage and optimization of CRM and other sales applications for data-driven decision-making for sales success.
• Reports directly to the Sr. Sales Manager and has a 1:15 ratio of employees to lead, mentor, motivate and conduct performance management.

About you:

To succeed in the role, you’ll need:

• An understanding of the aging population, their needs, and a genuine passion for connecting them with the right support. Experience in home healthcare, senior care, or a related industry is highly beneficial, but not required
• Proven ability to lead a high-volume sales environment, ensuring the team effectively manages 75-90 calls per day while maintaining quality customer interactions.
• Strong coaching skills to develop team members' verbal and written communication, helping them build meaningful connections with customers.
• Expertise in training and guiding the team to explain services persuasively and confidently ask for customer commitment.
• A passion for sales leadership and a dedication to delivering exceptional service through a consultative approach.
• The ability to create a client focused, positive, and empathetic sales culture that delivers top notch service and outcomes.
• The ability to analyze sales metrics, use tools effectively, and make strategic decisions based on data insights.
• 2+ years leading a quota-carrying inside sales team with full accountability for performance metrics.
• Demonstrated success coaching team members to exceed KPIs in a high-volume, consultative sales environment.
• Use CRM data and performance metrics to drive targeted coaching and optimize team conversion. 

Education/Experience Requirements

• Completion of 4-year bachelor’s degree or equivalent experience
• 2+ years of inside sales management experience preferred
• 3+ years of sales experience
• Remote leadership experience preferred
• Strong leadership qualities with the demonstrated ability to coach, develop and motivate a large team
• Experience executing sales plans and reviewing metrics
• Demonstrated ability to implement and train sales teams in strategic selling techniques
• Ability to work some evenings and weekends