JOB DESCRIPTION:

Inside Sales & Customer Success Representative – Products & Reagents

Location: Stockholm, Sweden

Company: Abbott Rapid Diagnostics (Toxicology Nordics, EDTS AB)

Abbott Rapid Diagnostics, part of Abbott’s Diagnostics family of businesses, is a global leader in providing innovative diagnostic solutions. We are now looking for a proactive and customer-oriented Inside Sales & Customer Success Representative to join our team in Stockholm, Sweden.

In this hybrid role, you will be part of a small and collaborative team, responsible for managing and developing your own customer accounts. You will combine proactive sales outreach and work against set targets as well as work with support and system administration.  Your ability to build relationships, understand customer needs, and present tailored solutions will be key to your success.
 

Core Responsibilities

• Prospect and generate leads through research, outreach, and follow-up on expressed interest.
• Understand customer needs via phone, email, and Teams to identify sales opportunities.
• Present product solutions and conduct virtual demos to support decision-making.
• Conduct virtual customer trainings to support new and current clients.
• Build and maintain strong relationships with new and existing clients.
• Negotiate and close sales, prepare orders, and ensure accurate documentation.
• Maintain and improve CRM data to support sales tracking and customer insights.
• Coordinate calibration and shipping of instruments in collaboration with logistics.
• Support sales campaigns and identify upselling opportunities during interactions.
• Act as a Subject Matter Expert in risk management processes.

Qualifications

• Bachelor’s degree, preferably in life sciences, healthcare, or a related field.
• Proven experience in sales, specifically with products.
• Experience working with customer support and order handling.
• Solid understanding of CRM systems and their role in customer management.
• Familiarity with customer support, best practices and sales techniques.
• Strong communication skills in both Swedish and English.
• Valid driving license.

Desirable qualifications

It is considered a merit to have a background or experience in occupational health services, social services, addiction treatment, healthcare, or education.

We are looking for someone with excellent administrative skills and strong attention to detail. You have a high level of activity and the ability to manage multiple tasks simultaneously, while thriving both independently and as part of a team. It is important that you can remain calm and solution-oriented in high-pressure situations. We place great emphasis on personal suitability, including a proactive mindset, a strong sense of responsibility, and a collaborative attitude. If this sounds like you, we would love to receive your application!

What We Offer

• A dynamic and inclusive workplace with a strong focus on innovation and quality.
• Opportunities for professional development and career growth.
• Competitive compensation and benefits.
• A chance to make a real impact in a global healthcare company.

 

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

DIVISION:

TOX ARDx Toxicology

LOCATION:

Sweden > Kista : Knarrarnasgatan 7

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable