Infrastructure Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

• Productivity skills: Exceptional and advanced Powerpoint, Word & Excel skills to help convey messages and deliverables through modern consulting techniques. Ability to “roll up sleeve” and create/provide content for proposals, SOW and deliverables. Ensure client and deliverable deadlines, consult management system compliance. Takes pride in creating polished work products
• Communication: Possesses excellent verbal and written communication skills to clearly articulate the insights from findings to relevant stakeholders. Able to manage communication at working levels and also C-level gravitas. Able to drive and participate in workshops, clearly outlining outcomes and creating/presenting materials and deliverables
• Work with Empathy: Lead and participate in client and internal Kyndryl teams with empathy. Ability to understand and recognize multiple points of view but get to outcomes with kindness and resolve. Works well within a complex matrixed business and client environment as well as independently
• Leadership: Demonstrates a self-starter mindset and with client and Kyndryl outcomes top of mind. Ability to mentor and mentee, create an environment and workplace of choice for peers and team members, be the role model of professional excellence
• Execution: Possesses critical thinking capabilities to analyze data and inputs with objectivity and provide strategic roadmaps and recommendations. Always intellectually curious an brings innovative ideas to solve critical business problems. Clearly accountable on commitments. Able to pivot change in client and business priorities and manage work across multiple projects and teams.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Provide first-level support: Act as the initial point of contact for users experiencing technical issues with hardware, software, or systems.
• Incident and ticket management: Log, track, update, and resolve issues within a ticketing system, escalating problems that cannot be fixed at the L1 level.
• System monitoring: Proactively monitor system health, performance, and security logs to identify and address potential issues before they cause outages.
• Routine maintenance: Perform tasks such as applying security updates and patches, running backups, and ensuring systems are up to date.
• User and access management: Create and manage user accounts and permissions as needed.
• Hardware and software support: Assist with the installation and deployment of new hardware and software, and provide support for end-user devices.
• Documentation: Maintain accurate records of system configurations, procedures, and incident resolutions.

• Qualification: BCA/B.Sc

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future.  You’ll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities – all in a dynamic, start up atmosphere, filled with industry experts.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.