Infrastructure Engineering Director - HIH - Evernorth

ABOUT EVERNORTH: 

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t. 

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

We are seeking a highly experienced and proactive Director to manage Global infrastructure & Operations team at HIH.  This leader will play a key part in advancing the Company’s strong internal controls focus, foster risk management practices and drive collaboration across departments to enhance operational and financial compliance.  The role will partner closely with senior leadership across the organization in engineering, architecture, operations, finance and technology as well as manage expectations and outcomes for the services delivered by GI&O from HIH.

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The role will manage all responsibilities associated with HIH’s technology operations management and critical internal partner liaison, especially with the various leads across Cigna Technology. This highly visible leadership role at HIH will help transform and scale the organization's operating and management practices, serve as primary representative in critical committees and strategic governance, driving key decisions at HIH on behalf of GI&O. Having the ability to develop strong relationships with business leaders across the enterprise is a critical component to the success of the individual chosen to lead this function. 

Responsibilities

• Provide general management oversight of the GI&O’s HIH team, ensuring alignment with the business and directing the execution of the program’s operating plan which includes scoping, planning, implementation and financial reporting.
• Drive efficiency and effectiveness through development of multi-year strategy, through accountability, governance and transparency.
• Develop strategic roadmap with consideration of automation opportunities, risk assessment, testing protocols, governance models and evolving regulatory environment.
• Foster partnership and collaboration with senior leaders (within and outside of GI&O – partner orgs like HR, CIP and Technology) to enhance effectiveness of the engineering and operational services provided by GI&O’s HIH team. Key stakeholders include operational and technology leadership, business controllership and financial compliance teams.
• Regularly prepare relevant reporting materials and present them to leadership and governance Committees.
• Promote and foster a strong culture of internal controls through enhanced communications, trainings and other avenues for GI&O’s personnel hired at HIH.
• Lead, mentor, and grow a high-performing team with a focus on technical excellence, operational efficiency and career development.
• As the anchor lead for GI&O, participate in demand intake calls and interviews, and help with hiring the top talent for GI&O at HIH

Qualifications

Required Skills:

• Must have a minimum of 18-20 years of IT industry experience
• Must have a minimum of 15+ years of Infrastructure experience in leadership roles
• Experience with implementing & managing large programs where the influence and services span across Infrastructure, Technology and Business teams
• Strong influencer and collaborator; demonstrated ability to lead cross-functional teams and oversee enterprise-level initiatives.
• Proactive change agent; demonstrated ability to challenge existing processes for efficiency opportunities and continuous improvement.
• Exceptional presentation, written and verbal communication skills; ability to communicate complex concepts and issues to senior leaders.
• Strong verbal and written communication in a highly matrixed and dynamic organization.
• Operates with the highest level of integrity and ethics.
• Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment. 
• Strong problem-solving and people management skills 

Required Experience & Education: 

• Management degree/diploma or equivalent
• Overall, 18-20+ years of experience required

Desired Experience:  

• Infrastructure Operations and Governance (must have)
• Led a large portfolio with 100+ personnel (must have)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations

About Evernorth Health Services