At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Required Job Qualifications:
* Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
* Knowledge of ITIL v3 framework
* Knowledge of ITSM systems
* Knowledge of all Infrastructure technologies, including monitoring and event management technologies
* Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
* Experience with Mainframe and Mainframe Storage, including z/OS, CICS, VSAM, - all other Mainframe technologies
* Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
* Experience with Network, Voice, Call Center and Network (data and voice) technologies
* Supplier management
* Infrastructure domain knowledge
* Continuous improvement
* Incident management
* Knowledge of required technologies (incl 3rd party solutions)
* Problem Management / RCA
* Customer service oriented
* Adaptability and ability to introduce / manage change
* Drive conflict management in high pressure situations
* Performance / metrics-driven decision making
Preferred Job Qualifications:
*Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
*Oral/written communication skills
*Ability to thrive in a fast-paced environment
*Ability to exhibit technical ability and agility
*Continuous improvement mindset
*Ability to exhibit organizational agility and acuity to assist with the completion of problem tasks and handling escalations as necessary
*Must be able to lead calls and facilitate major incidents
*Must be able to communicate effectively with stakeholders
*Have a passion for problem solving – relentlessly driving to root cause on complex issues
*Comfort with interfacing with senior management level, including presenting critical problems at daily and weekly review with senior management
*Experience leading and completing projects timely and effectively.
*Working experience using ServiceNow preferred
*Excellent written and verbal communications experience
*Experience using or knowledge in general technical knowledge, Midrange, Network, Application, Database, Mainframe
*High School diploma with job experience; Bachelor's degree preferred
*2-4 years of progressive hands-on ITIL experience (Foundations Certification preferred)
*Exposure to project management and agile methodologies
*1-2 years as an ITIL Process SME in either Incident, Problem, Availability or Change Management
*2-4 years of progressive hands-on ITIL experience (Foundations Certification preferred)
*Familiarity with data visualization and reporting tools such as ServiceNow and Tableau.
*General knowledge of or previous experience with technical support in one or more application or infrastructure areas strongly preferred
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Exact compensation may vary based on skills, experience, and location.