INFORMATION & REFERRAL SPECIALIST NF4
Department: Department of the Navy
Location(s): Marine Corps Air Station - Yuma, Arizona
Salary Range: $55000 - $60000 Per Year
Job Summary: Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Major Duties:
- SUMMARY OF DUTIES: Plans, develops and administers the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Compiles, organizes and consolidates information on service organizations to include: addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information to facilitate easy and quick referral and retrieval of information. Identifies gaps and duplications of service. Confirms exchange of and updates resource information at least quarterly. Establishes procedures to respond to interim information changes, and develops and publishes a referral database for users. Provides relocation services as needed. Formulates, administers and monitors the operating budget for the program. Monitors expenses and executes purchases within authority. Establishes proactive controls to ensure budgetary objectives are met. Takes corrective action when budget variances occur. Develops and executes a marketing plan for information and referral services. Develops and conducts assessments to identify customer needs. Recommends strategies to integrate services and resources to better meet the needs and interests of the target population. Develops a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans. Conducts intake interviews with clients in need of services. Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client¿s ability to function successfully in other areas. Conducts intake interviews to discuss resources and evaluations in areas that may include: financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, eliciting disclosure of information necessary to provided appropriate assistance. Provides information and counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services. Provides consultation services to civilian agencies to assist military families. Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature or a client¿s limited ability requires higher level assistance. Will provide training or briefs on information and referral, and relocation, services. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Develops long-range plans in conjunction with internal operating directives. Maintain Certification. Ensure Title 10 relocation assistance services are provided including Settling In Services, Permanent Change of Station (PCS) and Outside the Continental United States (OCONUS) workshops, quarterly updates to the www.MilitaryInSTALLATIONS.com website and Sponsorship Training. Implement the Commanders vision of Welcome Aboard Briefs for the installation. Maintain checkout procedures to ensure all installation and tenant command military personnel executing PCS attend workshop no less than 90 days prior to PCS. Maintain Sponsorship program along with connections and support to Youth Sponsorship. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Obtains and maintains all required certifications. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.
Qualifications: MINIMUM QUALIFICATIONS: Bachelor¿s degree in human services or a related field appropriate to the work of position and four years of experience that demonstrates knowledge of and skill to: plan, develop and administer an Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Skill to: establish and maintain an extensive and current file of information on local public, private and voluntary service agencies and organizations by service; compile, organize and consolidate information on service organizations to include: addresses, phone numbers, hours of service, type and range of services provided, eligibility requirements, intake procedures and cost; organize resource files to facilitate easy and quick referral and retrieval of information. Skill to network and establish professional relationships, develop and execute an effective marketing plan for information and referral services and develop and conduct assessments to identify customer needs.
How to Apply: All applications must be submitted online via the MCCS Careers website: Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY) A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, as an attachment to your profile under ¿My Job Applications¿ https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=75437&PostingSeq=1 to be considered. Applications received without college transcripts (if using education) will be ineligible for consideration. STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under ¿My Job Applications¿https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=75437&PostingSeq=1 Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status. VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.
Application Deadline: 2025-12-19