Knak is a mission-driven company
Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...
Empowering people to be creative.
That’s why Knak exists.
We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.
Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.
Oh, and we have a bit of fun while doing it, too!
We’re looking for an energetic, detail-oriented Implementations Manager to join our Customer Success team. You’ll be the trusted guide for new customers as they onboard with Knak, ensuring a smooth, high-impact start to their journey. Acting as a strategic advisor and technical expert, you’ll lead implementation from end to end—driving success and delight at every step.
This role is key to ensuring our clients not only get up and running quickly, but are also set up to get long-term value from our platform.
Lead new clients through Knak’s implementation and onboarding process
Offer expert advice and best practices to help customers get the most from our platform
Develop deep product knowledge, including integrations, to confidently answer technical questions
Collaborate closely with Customer Success Managers, Account Executives, Support, and Leadership
Keep implementation projects on time, on budget, and on point
Support adoption and champion client engagement through proactive, thoughtful communication
Track key success metrics like Time to Value, Customer Satisfaction, Net Revenue Retention, and Feature Adoption
3+ years in Customer Success, Implementation, or a similar client-facing role
Solid project management skills; experience managing complex timelines and deliverables
Exceptional written and verbal communication
Comfort with leading group training sessions or adult learning environments
A client-first mindset and ability to build strong relationships
Strong problem-solving and critical thinking skills
Proven ability to multitask and manage multiple projects at once
Experience with SaaS tools, email and landing page platforms, or marketing operations
Familiarity with tools like Marketo, Pardot, Salesforce Marketing Cloud, or Eloqua
PMP or equivalent project management certification
A passion for using AI to drive efficiency and innovation
At Knak, culture is everything. We hire smart, positive people who want more than just a job. We invest in our team with:
Competitive salaries and equity in the company
Comprehensive benefits package
Generous vacation and “life leave” days
Regular team lunches, off-sites, and events
A commitment to your personal and professional growth
What We Offer
At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.
We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.
If this sounds like something you’re looking for, then we’d love to hear from you!
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact culture@knak.com.
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