HRBP, Manager - Retail Call Center & Mail (Mt. Prospect, IL)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Manager, HRBP – Retail Call Center & Mail
 

Description

As the manager, HR Business Partner – Retail Call Center & Mail, you’ll play a key supportive strategic role as a thought partner to aligned client leadership and the broader HRBP team. The HRBP will report directly to the Lead Director, HR Business Partner – Retail Operations and will support the Retail Call Center and Mail Operations organizations. The HRBP will be responsible for building successful relationships within all levels of the organization to proactively develop and execute human capital plans that will positively impact the company. Operating within an HRBP consulting model, the HRBP is directly, or in partnership with other HR Centers of Excellence (COE) and HR Shared Services (HRSS), responsible for supporting key talent, organizational processes and workplace practices including workforce planning, talent acquisition, performance and change management, organizational design, manager/team assimilation, compensation, talent reviews and large-scale enterprise HR initiatives. This role is hybrid and candidate must live within a commutable distance of the CVS Health Mail Facility in Mt. Prospect, IL.
 

Responsibilities

As Strategic Partner:

• With leaders and senior HR partners/leaders develops business strategies and aligns, builds and executes the HR strategy to address the current and future direction of HR
• Supports and delivers broad scale human resource consulting, coaching and human capital solutions to leaders and colleagues
• Evaluates and advises on the impact of new programs/strategies and regulatory action as those items impact the attraction, motivation, development, and retention of team members.
• Coaches and develops leaders to optimize performance
• Develops rich talent pipelines needed to drive both current and future business needs
• Builds a change-capable organization that helps colleagues to thrive in a constantly changing environment
• Identifies, escalates and addresses implications of organizational change and local policy/practice initiatives

As Operations Manager:

• Brokers consulting, project and other works with COEs, leveraging enterprise resources and expertise
• Effectively analyze, leverage and share key insights and actions based on HR data and metrics
• Leverages technology, tools and resources to optimize organizational effectiveness (people, process, policy)

As Cultural Ambassador:

• Recognizes, articulates and helps shape company, client and HR team culture
• Sustains leader focus on engagement of colleagues; recognizes trends; designs and implements HR solutions to address
• Facilitates finding HR solutions to difficult/urgent situations
• Facilitates dialogue and discussion to align others on values and encourage collaboration

**This role is hybrid and candidate must live within a commutable distance of the CVS Health Mail Facility in Mt. Prospect, IL**
Required Qualifications

• 5+ years Human Resources, Strategy, or Project Management experience or equivalent in another similar field
• Strong Communication Skills
• Effective organization and planning skills as well as proven analytical, quantitative, and problem-solving skills
• Ability to translate business challenges into a comprehensive HR strategy
• Ability to travel for business needs, up to 10% (including plane travel)

Preferred Qualifications

• Engaging and inspiring leader with ability to effectively lead through ambiguity and competing priorities
• Strong relationship builder with enhanced capability to impact and influence at various levels in the organization
• Reflect results-oriented project management, facilitation and consultative skills to impact and influence decision-making
• Ability to learn quickly and demonstrate a flexible attitude in response to shifting dynamics, adversity and/or change
• Excellent written, verbal, and strong interpersonal skills are required that include a strict attention to detail and the ability to maintain confidentiality while showing sound judgment and decision-making skills
• Ability to manage strategic and tactical responsibilities with ease and a positive attitude, in addition to balancing competing priorities in both strategic and day

Education

• Bachelors degree or equivalent experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 11/23/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.