About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Toronto, Ontario, Canada (Hybrid)This is a fixed-term role until December 2026
The HR Shared Services Lead, North America role supports Hitachi Rail across North America. This role supervises the daily tasks of the 1st Point HR team that provides exceptional first-level support to employees, HR, managers, and third parties with Human Resource needs. This includes but is not limited to areas of Benefits, Payroll, Immigration, company policy and procedures, HR systems, Onboarding, Off-boarding, etc. This role is central to employee lifecycle activities and reports to the Director, HR Operations, North America.
Key Accountabilities:
Team Lead Duties:
Supervise HR Shared Services Specialists
Assign and oversee daily tasks
Manage team schedules and ensure SLA compliance
Escalate issues as needed
Onboarding:
Manage end-to-end onboarding process for employees and contingents
Draft employment agreements and initiate background checks
Process one-time payments (e.g., referral, sign-on, completion bonuses)
Coordinate with hiring managers and Talent Acquisition as needed
Track and ensure onboarding completion
Coordinate immigration and relocation with vendors
Initiate any business-specific tasks required during the onboarding process
Support Talent Acquisition Team with any requisition corrections
Monitor probation completion
Projects:
Lead special HR projects and campaigns (e.g., salary reviews, bonuses)
Communicate project status and manage expectations
Equip the team with project-specific processes
Participate in audits and year-end activities
HRIS:
Maintain data integrity in HRIS and case management systems
Ensure timely and accurate data entry for employee changes
Audit and follow up on contract end dates
Generate reports and support analytics
Participate in HRIS testing and rollouts
Leave Management:
Initiate, coordinate, and manage STD claims
Administer new parent leaves and other leaves per policy
Track leave status and ensure completion
Payroll:
Action payroll-related items and audits
Ensure timely completion of pay matters
Case Management:
Respond to employee inquiries via phone/email
Document cases accurately and escalate when needed
Track and follow up on cases and employee-related matters
Collaborate with HR Partners and COEs
Monitor SLA compliance
Offboarding:
Prepare termination calculations and release letters
Coordinate post-termination activities
Other:
Other duties as needed and assigned
Develop HR knowledge materials and process guides
Maintain policy awareness and support HR with special projects and communications
Liaise with internal stakeholders
Drive continuous process improvement
Process HR invoices and prepare employee letters
Issue immigration documentation in consultation with legal
Prepare HR metrics and participate in audits
Key Requirements:
University degree or diploma in Human Resources or a related field
5+ years of related HR experience
HR Certification/HR designation or working towards it is an asset (CHRP/CHRL preferred)
Experience in a customer service or shared services environment
Preferred Qualifications:
Bilingual (English/French) is an asset
Strong customer service and collaboration skills
Critical thinking and escalation awareness
Excellent organizational, communication, and attention to detail skills
Ability to manage sensitive information with discretion
Adaptability and time management
Proficiency in MS Office, M365, Workday, and case management tools
Country-specific HR knowledge
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
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