Our people make SAIT great. The Human Resources team is here to help you make the most of your career at SAIT. Building on the Strategic Plan, our people plan provides opportunities to learn, develop and grow.
The Opportunity
The HR ServiceNow Business Analyst plays a key role in enhancing and expanding the ServiceNow platform to support SAIT’s Human Resources operations. This position collaborates closely with HR stakeholders to gather, analyze, and document business requirements, design efficient workflows, and optimize HR processes through ServiceNow. The role also involves coordinating with the ServiceNow team to ensure timely and successful delivery of solutions that align with HR and institutional priorities.
The ideal candidate will have strong experience in ServiceNow HR Service Delivery (HRSD) and related modules, coupled with expertise in business analysis and process improvement. Exceptional communication, facilitation, and stakeholder engagement skills are essential, as the analyst will guide HR partners through the process of translating business needs into effective and scalable ServiceNow solutions.