What you'll do
The HR Business Partner Consultant acts as a trusted advisor to business leaders across the CTFS Contact Centre and Technology teams. This role supports the delivery of high-impact HR initiatives, employee relations strategies, and programs that align with current and future business priorities. The consultant will leverage expertise in HR disciplines to drive organizational effectiveness, foster employee engagement, and enable a culture of performance and inclusion.
Provide coaching and guidance to leaders on employee relations, performance management, and non-medical accommodations.
Collaborate with HRBP team and enterprise HR functions to implement HR programs and initiatives that support business objectives
Partner with employees and managers to address accommodation requests and ensure a supportive work environment.
Support leaders with empathy and compassion during critical moments that matter.
Generate and analyze reports to monitor organizational health and measure HR program effectiveness.
Identify trends and provide actionable insights to inform people strategies.
Ensure adherence to employment legislation and internal policies in all HR practices.
Support workplace investigations in partnership with internal stakeholders.
Coordinate and facilitate leadership development opportunities.
Assist in designing and executing change management activities to enable successful adoption of HR initiatives.
What you bring
Proven ability to build strong relationships and influence stakeholders at all levels.
Excellent communication skills (verbal and written).
Strong organizational skills with the ability to manage multiple priorities effectively.
Analytical mindset with experience in data interpretation and reporting.
Knowledge of HR practices across the employee lifecycle (workforce planning, talent management, compensation, succession).
Familiarity with provincial and federal employment legislation; understanding of contact centre operations is an asset.
Experience with Workday or similar HRIS systems preferred.
High degree of adaptability, problem-solving skills, and comfort with ambiguity.
Demonstrated empathy, trustworthiness, and innovative thinking.
Requirement to work on-site 4 days per week at Welland or Oakville.
#LI-NV1
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.