Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
This HR Ops Shared Services role is focused on delivery of the day-to-day HR related activities within the Colleague Services /HR Shared Service Center in assigned Tier 2 function. They ensure quality of service and operational performance by working within the detailed processes and working with appropriate metrics and dashboards. They will advance cases and partner with support functions such as Benefits, Payroll, Talent Acquisition, HR advisory, Compliance etc.
Essential Functions:
- Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as cases that are direct routed to Tier 2.
• Collaborates when needed with HR Shared Service Center subject matter experts and COEs to resolve employee issues.
• Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.
• Achieves stated performance measures and adheres to established customer service standards. Performs special projects as requested.
• Provides additional HR support for assigned areas are that are not case driven, ie background screening, orientations, payroll set up, contract/ amenment generation, separation packages, etc.