Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Essential Functions
• Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as cases that are direct routed to Tier 2.
• Collaborates when needed with HR Shared Service Center subject matter experts and COEs to resolve employee issues.
• Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.
• Achieves stated performance measures and adheres to established customer service standards. Performs special projects as requested.
• Provides additional HR support for assigned areas are that are not case driven, ie background screening, orientations, payroll set up, contract/ amenment generation, separation packages, etc.
Supervision Received
Normally receives detailed instructions on all work.
Business Relationships
Contacts are primarily with immediate supervisor, and other
Job Complexity
Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Knowledge, Skills and Abilities:
Proficiency in Microsoft Office programs
Good organizational and time management skills
Ability to coordinate multiple tasks while still delivering high quality results
Good written and oral communications skills
Ability to interact effectively with all levels of the organization and outside vendors
Basic understanding of Human Resources programs and practices
Positive attitude and ability to work well with others
Ability to handle confidential information appropriately
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).