About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role
Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Housekeeping team as a Housekeeping Coordinator. Team members in this role assign rooms to the Self-Inspectors/Public Area Attendants and support the overall day-to-day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e-mail/radio requests. Monitors all HotSOS requests and communicates with multiple departments to ensure completion of all guest/internal requests.
What you will do
Record every telephone/radio call in a log book/database. Handle all guest requests for the Laundry/Valet Department.
Utilize all systems that relate to Housekeeping on a daily basis: Opera, Word, Golden, Excel, HotSOS, REX, and Outlook.
Assign room assignment boards (Self Inspector Attendants) in REX or Opera.
Organize the Housekeeping office ensuring files are updated.
Prepare the room discrepancy report, record any issues in guest experience and rooms and inform the Housekeeping management and Engineering teams to ensure issues are resolved.
What you bring
The ability to read, write and speak English.
The ability to speak Spanish and/or Haitian Creole is a plus, but not required.
The ability to utilize the telephones adhering to Four Seasons standards.
The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.
The ability to assist Housekeeping management in administrative work as directed. The ability to perform other tasks or projects as assigned by hotel management and staff.
The ability to utilize computer systems such as HotSOS, Opera, Golden, and Microsoft Office Suite.
Previous experience in Housekeeping preferred, but not required.
What we offer
A Rewarding Work Culture, with mentoring, training and development opportunities
Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
401k participation with a company matching program after 30 days of employment
Discounted Accommodations at Four Seasons Worldwide
Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary uniforms that are laundered by our housekeeping department
Discounted parking near hotel
And much more!
Schedule and Hours
This position is a full-time role. Candidates must be able to work a minimum of 30 hours for full-time and must be able to work Mornings, Days, evenings, nights, weekends, and holidays.
Want to know more about working for Four Seasons? Visit us at:
Four Seasons Hotel and Residences New Orleans: https://www.fourseasons.com/neworleans/
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