About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.1. Proficiency in English.
2. Able to perform physically demanding tasks continuously throughout the
required shift. (i.e.; walking, climbing, bending, pushing, lifting and squatting)
3. Pleasant and caring attitude towards guest and staff.
4. Able to work well as part of a team.
5. Able to work flexible hours and shifts including split shifts.
6. Able to work on extended hours when required by Management.
7. Pleasant and caring attitude towards guest and staff.
8. Able to assist in other sections of Housekeeping works when required.
9. Able to handle buggy driving according to the Safety checklists and
procedures
10. Able to comply with all safety procedures when handling machinery and
chemicals at all times.
Major Responsibilities
1. Conduct self in a professional manner at all times. Adhere to the established
standard of conduct and house rules, fire regulations and department
procedures and policies.
2. Dress in issued uniform and ensure a neat, clean and tidy appearance at all
times.
3. Report to work on time, aware of schedule at all times and if unable to attend
work, notifies the Supervisor in adequate time as stated in Employee
Handbook.
4. Clean guest rooms, the hotel premises which include offices, washrooms,
Food and Beverage outlets, Front desk, arrival lounge, fitness center, beach
facilities and other guest contact areas and back of the house areas following
the established procedures and Four Seasons standards.
5. Ensure all arrival rooms are cleaned promptly as per standard.
6. Check for any discrepancies on the Room Attendant’s Report and highlight to
Housekeeping Supervisor promptly and record all necessary information on
the report as per procedures in the course of work.
7. Update all rooms status after each clean from dirty to clean in the Opera
System via the established method promptly.
8. Remove all garbage and recyclable items and place in the appropriate bins
inside the service area.
9. Ensure the Housekeeping pantries and storage areas are kept in a clean and
tidy condition at all times.
10. Assist to reduce wastage of supplies and amenities by proper handling,
usage and storage.
11. Able to drive the Housekeeping Buggy according to procedures and always in
compliance with safety regulations.
12. Report any damages or repairs and maintenance needed to Housekeeping.
13. Report any items found in check-out rooms and unattended in public areas to
Housekeeping and Security.
14. Report any valuables found in occupied rooms to Housekeeping and Security.
15. Perform other duties as assigned by management.
16. Able to operate the cleaning machinery in a most efficient manner for quality
finish as per Four Seasons standards.
17. Well informed of basic hotel information in order to assist any guest when
enquired.
18. Inform the Supervisor of any unusual events and communicate any special
instructions during handover.
19. Works harmoniously and professionally with co-workers and supervisors
20. Complies with Four Seasons’ Category One and Category Two Work Rules
and Standards of Conduct.
21. Assists with responsibilities and duties in the absence or heavy volume in the
areas of Public Area Attendant and Housekeeper.
Specific Responsibilities and Task
1. Achieve minimum average of 85% and above in the daily core standards
tests.
2. Proficient in mathematics to assist in inventory of linen and stocks count on
regular basis.
Appropriate Manual/Policy and Procedure:
Housekeeping Benchmark Standards
Housekeeping Standard Training Manual
Physical Job Requirements
Pushes vacuum while cleaning room and pulls vacuum for distances of up to 150
feet in one trip
Bending/Kneeling is required to clean and to make beds.
Usage of pressure wash / scrubbing machine for projects
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