Hotel Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

Unique Hotel Elements: The 34-story building is situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixeduse complex serves as RBC Wealth Management’s US headquarters. Key features include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19400 sq ft of meeting space, downtown’s only Luxury Spa and a 5000 sq ft Pool Deck.

View of Needs:

• High energy and very engaged. Family Office is in the same building.

• Strong F&B background to drive product guest experience and business results

• Balance product quality with tight cost management and deliver on profitability

• Think like an entrepreneur

• Adapt to local culture and expectations, immerse in the community

• Have trusted rapport with ownership and asset manager

• HM must be Guest Centric and visible throughout the Hotel and community

• Residential experience is a plus, ability to build strong connections with residence owners is critical

Current Leadership Requirements

General

• Strong EQ – key relationship management (internal, ownership, external active FS Brand representation)

• Ability to recognize and adapt to the fast paced landscape in Minneapolis (culture, business practice, consumer / employee behavior, strong focus on local market)

• Strong leadership to maximize residential and office tenants capture in hotel outlets

• Proactive influencer of future direction of business, vision and product of the hotel

People

• Quick adaptability to take on a busy hotel team

• Manage a team with strong leadership skills in a union environment

• Ability to teach, coach, mentor and inspire a young team

• Pro active leadership style

• Build strong relationships in the community – both with partners like the local chef but also key community influencers

Product

• Attention to Detail / Style Component is very important / product innovation / creativity / maintenance of product

• Continuous engagement and follow up of product / service

• Strong ability to connect within the local community and major influencers

• Thoughtful in creating strategy to position new, luxury entrant in the market

• Support and align team on project management to deliver new building and service product

Profit

• Pro active influencer of future direction of business, ability to establish and communicate clear vision and strategy

• Ability to operate in a highly competitive with challenging market conditions

• Ability to drive a culture of top-line focus

• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the business

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf