Head of Specialty Lending Operations (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Head of Specialty Lending Operations is the accountable executive for overseeing all aspects of Investor Processing and Global Trade Finance Operations from strategic planning and innovation to leading day-to-day operations.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Champions measurable continuous process improvements according to established policies and procedures and applicable legal and regulatory guidelines
• Proactively manages controls, drives change and consistency across all processes and governance frameworks, and delivers on productivity and service level targets
• Manages and motivates people by creating an environment conducive to the development and retention of diverse and high performing talent
• Leads a multi-faceted / multi-disciplined operational group
• Manages multiple processes across a wide variety of products and services
• Leads in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
• Executes on the annual business plan to deliver results aligned with the business strategies
• Manages the budget, revenue and expenditures, and meets business objectives
• Operates within appropriate risk parameters and ensures exception/escalation processes are in place
• Manages a group of approximately 5 to 250 depending on nature and/or specialization of the area
• Provides guidance on a broad and diverse range of complex operational activities/analysis and/or specialized project support or services within Operations
• Continually assesses the workflows and processes of the business teams, striving for improvement
• Offers skills and experiences toward re-engineering of workflow, procedures, and servicing standards
• Initiates activities toward striving to maximize efficiency, improving service quality, and optimizing staff capacity, while reducing overall operating costs
• Demonstrates leadership among peers and team members to ensure consistent understanding and implementation of the CLOS Strategic Vision
• Leads teams to provide WOW! Levels of Customer Service within established Service Levels
• Continuously strives to develop key management staff
• Develops, enhances, and implements IP and GTFO business process management system functionality towards further automated processes and workflow
• Acts as change-agent to initiate, champion, and influence change
• Participates and leads project teams towards success with respect to ECM and BPM initiatives
• Seeks solutions which will optimize the synergy between technology and process
• Demonstrates adaptability to changing business conditions
• Works to creatively manage and prioritize conflicting project demands to achieve optimal efficiency and productivity

Education & Experience:

• 4-year degree or the equivalent combination of education and work experience required
• 12+ years related experience required
• Excellent understanding of commercial loan administration industry practices, including loan document coordination and preparation, collateral, process improvement, and related legal and regulatory guidelines
• Demonstrated ability to build and lead diverse high performing teams in the areas of analysis, project delivery, process transformation, and scalability
• Strong management skills and experience with ability to coach, train, and motivate staff effectively
• Highly organized with demonstrated ability to develop, analyze, improve, and apply complex policies, processes, and procedures
• Comprehensive knowledge of principles, policies, and practices related to operations is required
• Proven strategic planning, leadership, delegation, coaching and mentoring skills
• Demonstrated ability to make sound and cost-effective business decisions in an ever changing, dynamic environment
• Superb problem-solving skills and ability to quickly apply effective conflict resolution strategies
• Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
• Demonstrated experience in developing new policies, procedures and methods in response to, and in anticipation of, changes to the business and regulatory environment
• Prior experience in operational acquisitions and syndications operations a strong plus
• Ability to initiate and coordinate projects involving multiple departments
• Excellent communication skills, both verbal and written
• PC skills

Customer Accountabilities:

• Understands and supports the Bank’s Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, employees, and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors, or our Customers - WOW at every opportunity
• Leads, coaches, and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience

Shareholder Accountabilities:

• Represents TD at civic, professional, and bank-sponsored events; serves on nonprofit boards and participates on professional organizations
• Represents the franchise both internally and externally; develops and maintains relationships with major clients, regulators, the investment community and, with other TD leaders, supports a high, positive public profile for the TD franchise
• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with [Best Run] concepts and overall enterprise strategy and objectives
• Participates in establishing and executing plans and goals for the Business to drive toward results
• Communicates business strategies, programs, and practices; establishes and operates change strategy throughout the organization
• Delivers business services, functions, and capabilities that optimize the use of process, technology and our people, and takes advantage of TD’s scale and operating model
• Ensures TD is a best run, integrated, customer-focused, growth organization
• Understands business unit/function’s own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD’s Risk Appetite
• Ensures that the business/function operates within TD’s Risk Appetite by tracking key metrics against its policies, procedures, and limits
• Successfully completes all required job specific, compliance-related training, and ensures team members complete all required training
• Understands, utilizes, and follows compliance/risk and control programs
• Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes
• Ensures ongoing compliance with internal/external audit and regulatory requirements including oversight and centralized management of engagements and exams for CLOS, providing prompt and comprehensive response to all external audit, regulator and compliance requests and findings

Employee / Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function; Communicates those goals and objectives to the team
• Builds capability – supports/executes plans to acquire, develop, and retain diverse teams with the skills and experience necessary to realize current and future business strategies
• Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas, and risk and control culture
• Creates an extraordinary place to work — advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda and creates an extraordinary employee experience
• Leads, coaches, and develops a highly effective team by ensuring ongoing training and performance/development management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – ­Occasional
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.