Hiring.fm
FirstRand

Head of SME

Gaborone Full time

Job Description

To manage the profitable and sustainable growth of the SME's client base, ensure that the high standards demanded by clients are maintained through efficient and innovative product and service delivery
  • Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
  • Achievement of SME objectives Increase number of new clients acquired per period agreed
  • Manage existing clients and grow portfolio through making contact and generating leads, including maximising of cross sell opportunities
  • Measures includes: VSI; Collaboration leads; Executive client visitation
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
  • Implement quality management processes to ensure business applications are of high quality and business is managed from intake to completion in order to drive business growth and client retention
  • Drive the implementation of processes to ensure 100% compliance of all Business Banking business
  • Develop rigorous business case to drive new, differentiated market growth strategies (new product and market development) as well as defensive strategies to increase / maintain market share in Botswana
  • Contribute to the development and execution of the SME's unit strategy through the development and implementation of the People Strategy and operational objectives
  • Plan and manage performance, skills development, and talent in team in order to improve innovation, achieve efficiencies and increase competencies
  • Execute the business's people strategy that nurtures talent and embraces the values, culture and philosophy of entrepreneurship, accountability, and innovation to meet current and future business needs

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
 

20/11/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.