Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
As Head of Product - Small Business Onboarding, you will define and lead the vision, strategy, and execution for how new direct customers discover, adopt, and realise value in Xero. You’ll own the end-to-end onboarding experience; from activation, with the goal of driving conversion, early-life engagement, and retention.
Reporting to the GM Product Growth, you’ll lead a team of Product Managers and collaborate closely with cross-functional partners across the business (Design, Engineering, Data science, and Marketing) to deliver customer experiences that are beautiful, data-driven, and translate to significant commercial impact.
Your impact will be measured by improvements in customer conversion, retention and lifetime value, as well as the team’s ability to rapidly experiment, learn, and scale high impact solutions that work.
This role requires deep commercial acumen, a strong analytical mindset, and proven expertise and a track record in delivery results through growth product management and experimentation.