Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We are looking for a Head of Product - Online Presence to lead our Ecommerce product team. As the Head of Product, Online Presence you will define and drive the vision for how businesses establish, grow, and optimize their digital footprint across websites, e-commerce, and online engagement platforms. You’ll set the strategic direction for the product portfolio, balancing innovation with scalability to meet the evolving needs of our global customer base.
Leading a high-performing product team, you’ll partner closely with Design, Engineering, Marketing, and GTM teams to deliver seamless, customer-centric solutions. This role requires a mix of visionary thinking, operational excellence, and strong commercial acumen to ensure we remain a market leader in helping businesses succeed online.
We need someone that is highly motivated, creative, and not afraid to push past the status-quo. You determine (and defend) what will make the biggest impact and gets prioritized. If you are a dedicated problem-solver and are ready to make a huge impact on a global scale, then this is the position for you!
What you’ll be doing:
Product Strategy & Vision
- Define and continuously refine the Online Presence product vision and strategy, grounded in market analysis, industry trends, competitive insights, and customer research.
- Identify opportunities for growth, innovation, and competitive differentiation through new features, services, or business models.
- Develop and champion business cases that align product investments with strategic company goals.
Execution & Delivery
- Translate strategy into a prioritized product roadmap, balancing customer needs, commercial outcomes, and technical feasibility.
- Collaborate with Design and Engineering to deliver high-impact, high-quality product releases on time and at scale.
- Apply data-driven decision making and sound judgment to evaluate tradeoffs, ensuring the right features deliver the greatest platform value.
- Establish clear success metrics, continuously monitor feature adoption and usability, and optimize product performance.
Customer & Market Engagement
- Build a deep understanding of customer pain points and opportunities by engaging directly with clients, prospects, and partners.
- Partner with Customer Success, Support, and Account Management to ensure the voice of the customer informs product priorities and solutions.
- Serve as a visible product leader externally, gathering feedback and representing the product vision with customers, partners, and industry stakeholders.
Leadership & Cross-Functional Partnership
- Lead cross-functional go-to-market planning in collaboration with Marketing, Sales, Enablement, and Support to ensure successful product launches.
- Drive organizational alignment by communicating product vision, strategy, and priorities across executive and cross-functional teams.
Foster a culture of innovation, accountability, and customer-centricity within the product organization.
What you need to bring:
- Product experience: You have 10-12+ years of product experience, including 5+ years experience in Ecommerce & SaaS
- Leadership: You have 7+ years of leadership experience managing multiple teams and leading through change initiatives. You have a demonstrated track record of operating across a cross functional business, including management and coaching of PMs and strategy setting.
- Technical expertise: You’ve led Retail, eCommerce or B2B products, and care deeply about how all the pieces of a product fit together.
- Fast pace: You’re a self-starter who thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact
- Scaling experience: You’ve built products from early stage through to scaled programs..
- Analytical horsepower: You have a demonstrated aptitude for digging deep into the data, thinking from first principles, and delivering the best results.
- Strong communication skills: High attention to detail including precise and effective communications, including with external customers/partners
- B.A required (Masters preferred)
Even better if you have some:
- Retail, eCommerce, B2B, SaaS product experience
- Software engineering experience
- Experience in high growth Tech and/or Global organizations
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment
- Genuine career opportunities in a company that’s creating new jobs everyday
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Work in a team big enough for growth but lean enough to make a real impact
- Development of very high traffic products, used at the global scale
- Become a valued part of the diverse and inclusive Lightspeed team
- We value your professional development; you’ll have regular performance reviews and opportunities to grow
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Flexible hours and hybrid work — we work from the office three days a week to sync with the team and brainstorm new ideas, with the option of working remotely for the remaining two days
- People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
- Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
- A medical insurance plan that covers dental care
- At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
- Variety of resources. We provide Apple MacBooks Pro for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
- Time off to volunteer and give back to your community
- Awesome office space located in Saburtalo (Tbilisi)
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.