Job Description

To formulate and implement the strategy for the MidTouch that will result in profitable financial performance in line with the Organization’s overall strategy

• Adheres to cost control measures and deliberate cost saving initiatives
• Ensures customer retention by building and maintaining relationships at a strategic level with Dealers, suppliers and other prospective customers.
• Creates operational customer service goals across the operational units that enshrine the shared values
• Ensures "Treating Customers Fairly is central to the business's culture.Sponsors and leads the implementation of customer service projects
• Represents the customer service value proposition and secures the buy-in of employees and industry
• Considers what needs to occur to enable the business to achieve its customer service vision
• Considers consequences of future actions on the viability of the business
• Plans and implements human resources requirements for area of responsibility
• Plans systems and technology requirements and enablers for business performance
• Develops measurement metrics to evaluate business performance and behaviour across area of responsibility through the use of benchmarked methodologies
• Benchmarks internal practices against industry standards to establish best practices
• Prepares and delivers innovative strategies in support of the
• operating model. Oversees the implementation of these strategies on an operational level, while facilitating an innovative and creative environment
• Ensures Innovation is given the platform, resources and budget to achieve objectives
• Anticipates changes in the market, industry and customer demands and drives innovation accordingly
• Manages the performance of team, identifies training needs and develops performance contracts for team members to execute their responsibilities effectively
• Manages plans and drives own and team Personal Development Plans (PDP) and ensures completion and implementation

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
 

20/11/25