Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing
and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Firmex, Grata, and Sherpany. They all, collectively, define the future for business growth.
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Job Description:
At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.
The Head of Engagement at Blueflame AI is a strategic leadership role responsible for overseeing the Delivery/Engagement team. This position is crucial in ensuring the successful implementation and delivery of Blueflame AI's platform to clients, fostering strong client relationships, and driving team growth and development. The ideal candidate will have a proven track record in managing and growing teams, with a deep understanding of both engagement and delivery processes in a B2B SaaS environment.
Responsibilities
Oversee Engagement Team: Lead, manage, and grow the Engagement team within Client Success, ensuring alignment with company goals and client needs; Mentor and develop team members, fostering a culture of continuous improvement and professional growth; Develop and implement strategic plans to enhance team performance, efficient onboarding and client satisfaction.
Client Relationship Management: Build and maintain strong relationships with key clients, acting as a senior point of contact for escalations and strategic discussions.
Onboarding & Engagement Oversight: Coordinate with Delivery Managers on large enterprise implementations. Ensure the successful implementation of the Blueflame AI platform, overseeing the work of Engagement Managers to guarantee client satisfaction and platform adoption.
Resource Allocation: Manage and allocate resources effectively to meet the demands of key clients.
Internal Collaboration: Work closely with other departments, including Product, Engineering, and Sales, to ensure seamless integration and delivery of services
Process Optimization: Identify and implement process improvements to enhance efficiency and client satisfaction.
Trend Analysis: Stay updated with industry trends and technologies to ensure Blueflame AI remains at the forefront of innovation.
Stay Updated with Trends: Keep abreast of the latest trends and technologies in software implementation, including new frameworks, libraries, and tools
What You Bring
Minimum 5+ years in a leadership role within a B2B SaaS environment, with a focus on client engagement and delivery
Proven track record of managing client expectations, requests, and appropriate timelines
Experience in managing and growing teams, with strong leadership and mentoring skills
Excellent communication and interpersonal skills
Strong understanding of complex tools and workflows, with the ability to explain technical issues to non-technical users
Experience working on cross-functional teams to deliver on client needs
Strong analytical and problem-solving skills, with a proactive approach to addressing challenges
Confident speaking to and working with clients in real-time
The base salary range represents the estimated low and high end for this position based on a good faith assessment of the role and market data at the time of posting. Consistent with applicable law, each candidate’s compensation offer may vary and will be determined based on but not limited to, your geographic region, skills, qualifications, and experience along with the requirements of the position. This position may be eligible for bonuses, commissions, or overtime if applicable. Benefits include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits. Specific details will be provided during the interview process. Datasite reserves the right to modify this pay range at any time.
$170,000.00 - $297,200.00Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.