Role Purpose
A new role to lead our reshaped communications & stakeholder engagement team focused on delivering a unified narrative across all TalkTalk's touch points, from colleagues to media to government to regulators. Reporting to the Chief Corporate Affairs & Marketing Officer, the role-holder will have a unique chance to help drive the ongoing repositioning of the business as we continue our transformation journey.
Main Responsibilities
Drive a unified communications & stakeholder engagement team focused on communicating with all our key stakeholders to protect and promote our business
Lead on external communications with media, suppliers and partners, Including, as appropriate, financial communications for TalkTalk Group
Lead on colleague communications, working closely with TalkTalk's Chief People Officer and their team
Lead on engagement with our regulatory stakeholders, within Ofcom and the Department for Science, Innovation and Technology, focused on delivering a strong understanding of the unique nature of our business
Advise the Executive Committee on key regulatory and policy developments, and appropriate courses of action where necessary, as well as overseeing statutory Information requests, policy campaigns and any related regulatory and policy conversations
Manage a cross-company sprint to de-jargon TalkTalk, working closely with the Head of Customer Communications & Marketing on this
Responsible, with the Head of Brand & Digital Marketing, for managing PR strategy and ensuring it fits to our overall communications strategy
Work closely with the Head of Culture, Learning & Engagement on delivering a unified colleague engagement plan aligned with a new colleague communication strategy focused on uniting our In-house and extended workforce
Deputise for the Director of Corporate Affairs & Marketing as appropriate, including assistance in board reporting as required
Knowledge, Skills & Experience
Knowledge: A well-rounded communications and engagement leader who can distil complex concepts and arguments into bite-sized chunks. Working knowledge of the regulatory framework within which TalkTalk operates is highly desirable. Telecoms sector knowledge is desirable but not essential.
Skills: A talented leader who is used to managing teams and stakeholders across the board. A natural communicator who can deliver major projects with the right guidance and understands the importance of the use of data in communication. Strong commercial acumen a plus. The ability to give actionable advice will be crucial to this role.
Experience: Experience of working alongside senior executives is highly desirable. A communicator with proven experience either in-house or as a consultant, who is comfortable juggling different stakeholders at the same time.
Behaviours / Values Fit: A pragmatic team-player who isn’t afraid to challenge colleagues no matter their position in the organisations. Focused on delivering for our customers and our colleagues.
Additional Information
Some out-of-office hours will be required as appropriate related to media and other responsibilities.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
Collaborative office spaces designed for creative thinking and innovation
Free on-site parking at our offices
Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
Private healthcare for all employees
Competitive pension scheme and performance-related bonus opportunities
Free broadband for all employees
Life event gifts – celebrating milestones like marriages and births
Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
Salary sacrifice scheme – save on dental, gym, and more
Big retail and leisure discounts
3 paid volunteering days a year – because making a difference matters to us too