HC Operations Associate

Purpose of the Job: 

As an Associate in HC Operations, you will play a key role in supporting the effective and efficient management of human capital processes, ensuring accurate maintenance of confidential staff data, and facilitating smooth HC administration. This role requires attention to detail, strong administrative skills, and the ability to manage operational controls, and liaise effectively with various stakeholders to support PwC’s Human Capital functions. 

Key Responsibilities: 

Onboarding: 

• Coordinate new joiner onboarding process, including preparation of orientation materials, issuing new joiner documents and ensuring their timely return. 

• Track onboarding attendance and prepare reports for QMSE purposes. Follow-up on non-attendance and ensure that all new joiners’ onboarding activities are completed. 

• Issue provident fund forms and coordinate the timely return of completed forms. 

• Complete QMSE processes regarding onboarding. 

HC Operations Controls and Payments support: 

• Assist with and manage HC Operations controls to ensure compliance with firm policies and governance requirements. 

• Process invoices received from MIE for payment and liaise with the Finance Department to ensure timely and accurate payments. 

• Facilitate student vacation work payments, coordinating with Talent Acquisition team to ensure compliance and accuracy. 

HR Operations Administration: 

• Assist in recruitment processes by arranging and coordinating candidate assessments, arranging and coordinating candidate MIE verifications, and facilitating communication with Talent Acquisition team. 

• Conduct regular data clean-ups and maintain checklists for record integrity and audit purposes. 

• Extract, compile, and analyse HC reports to support decision-making for HC Operations leadership. 

Additional Responsibilities: 

Graduate Recruitment Support: 

• Assist with HC Operations Graduate recruitment tasks, including screening CA(SA) applications on Neptune. 

• Request outstanding candidate documents and ensure completeness of applications. 

• Send interview booking forms to candidates and ensure interview bookings are made. 

• Submit requests to recruitment partners for candidate approval following receipt of positive interview feedback. 

• Issue employment contracts to successful candidates and update Neptune and intake trackers accordingly. 

• Support graduate intake MIE background processes to ensure smooth onboarding of new joiners. 

• Draft, distribute, and manage letters of employment, promotion letters, bursary contracts, statements of work, master agreements, and other official correspondence. 

• Perform telephonic confirmation of employment for internal and external requests ensuring accuracy and confidentiality. 

• Support bulk projects as and when required. 

• Maintain and update accurate employee records in Workday and other HC systems, ensuring compliance with data protection regulations and internal controls. 

• Create requisitions and process hires in Workday. 

• Action requests received via Service Now (SNOW) and liaise with stakeholders to resolve queries with professionalism and urgency. 

• Ensure daily interfacing and validation of data in Workday, Neptune, and other systems supporting HC Operations. 

Process Improvement & Compliance: 

• Identify and contribute to improvements in HC operational processes, supporting efficiency and adherence to regulations. 

• Stay informed on relevant employment law changes, policy updates, and best practices in HC data management and administration. 

• Ensure all activities uphold PwC’s data privacy, security policies, and the firm’s code of ethics and business conduct. 

Required Skills and Competencies: 

• Strong attention to detail and accuracy in record keeping and data management. 

• Excellent organisational, project management, and time management skills. 

• Ability to work efficiently under pressure, manage multiple tasks, and meet deadlines. 

• Good interpersonal skills with the ability to build and manage relationships across multiple teams and stakeholders. 

• Effective verbal and written communication skills suited to various audiences. 

• Proficiency in MS Office (Excel, Word), Google Suite, Workday, Service Now (SNOW), Neptune, and familiarity with MIE systems. 

• Demonstrable analytical skills, with experience handling HC metrics and operational data. 

• Proactive, resourceful, and resilient in resolving queries and improving processes. 

• High levels of integrity, discretion, and confidentiality in handling sensitive HC information. 

• Ability to collaborate as part of a team and work independently where required. 

Qualifications and Experience: 

• Diploma or equivalent qualification in Human Resources, Business Administration, or related field. 

• Minimum 3+ years’ experience in HC administration, HC operations, or related roles. 

• Experience supporting graduate recruitment operations and payroll/payment processing is advantageous. 

• Solid knowledge of HC processes, policies, and compliance requirements. 

• Previous exposure to Workday, Service Now (SNOW), Neptune, and MIE systems strongly preferred. 

PwC Professional Attributes: 

At PwC, we aspire for every individual to be a purpose-led and values-driven leader. As an Associate, you will be expected to: 

• Uphold professional conduct and take responsibility for your work and commitments. 

• Adapt flexibly to changing team and client needs. 

• Seek and act on feedback constructively and contribute openly to team collaboration. 

• Communicate clearly with empathy and adapt your style to diverse audiences. 

• Stay current with evolving technologies, HC trends, and business needs. 

• Use critical thinking and appropriate tools to analyse data and solve problems effectively. 

• Build and nurture strong networks internally and externally. 

• Adhere rigidly to PwC’s code of ethics and business conduct. 

Additional Information 

PwC is committed to creating a supportive, inclusive environment where every team member can contribute meaningfully to the firm’s success. This role offers a dynamic opportunity to develop your HR operations skills while contributing to important business processes that impact the employee experience and overall organisational effectiveness. 

Application Note: 
This position is managed by PwC Talent Acquisition. We respectfully request agencies to refrain from unsolicited CV submissions.