Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Contributes to the design and development or/and maintenance of innovative product offerings; and contributes to the management, maintenance, innovation and enhancement of existing products through its life cycle.

JOB SUMMARY

The Growth Manager is responsible for leading Thrive’s post-download user journey, with full ownership of user retention, in-app engagement, community participation, reward redemption, and referrals.

This role plays a critical part in shaping how users experience value beyond onboarding — designing data-driven, behaviour-based strategies that increase activity, satisfaction, and lifetime value. The role holder will collaborate with cross-functional teams to translate insights into scalable, measurable initiatives that support long-term engagement and growth.

A user-focused, analytical, and strategic thinker, the ideal candidate brings strong experience in digital engagement, lifecycle management, community growth, and loyalty or rewards systems.

KEY TASKS AND RESPONSIBILITIES

Lead the development and execution of Thrive’s retention and lifecycle engagement strategy across all user segments after download
Collaborate with the data team to define user segments, behavioral cohorts, and re-engagement triggers, ensuring personalized experiences
Design and implement habit-forming in-app features such as nudges, goal tracking, and challenges in collaboration with the Product team, using user feedback and data to drive long-term engagement
Take the lead on building Thrive’s community-led growth strategy in partnership with the Community and Content teams to enhance engagement and build a vibrant, connected community
Lead the approach to collecting and analyzing user feedback by working closely with the Customer Support team to identify trends, surface common pain points, and translate insights into product improvement plans.
Lead the design and roll-out of the user referral programme and support the implementation of the Thrive loyalty programme to drive organic acquisition and strengthen user retention
Lead the delivery of Thrive’s tiered reward redemption strategy in collaboration with the Partnerships team, ensuring a seamless user experience and alignment with user score tiers, while analyzing performance data to recommend optimizations that improve adoption, relevance, and user satisfaction
Lead user engagement experiments in partnership with the Data team, testing and applying what works to improve future campaigns and features, while continuously exploring new ideas and staying up to date with digital engagement trends.
Consolidate insights across data, support, and community engagement to support the Digital Ecosystem Lead in reporting, quarterly planning, roadmap inputs, and performance reviews.

SKILLS AND COMPETENCIES

User-Centric Thinking: Deep understanding of digital user behavior and engagement strategies
Ownership and Leadership: Proven ability to drive initiatives independently while guiding cross-functional execution
Data Fluency: Ability to lead with insights and translate behavioral trends into actionable strategies
Community and Loyalty Strategy: Skilled at creating user-facing initiatives that build community and reward participation
Collaborative Execution: Experienced in leading through influence and coordinating across teams such as Product, Marketing, Partnerships, Support, and Analytics
Growth Mindset: Agile and comfortable with experimentation, iteration, and fast-paced learning
Communication: Strong communication skills to align internal teams and clearly articulate user value
Project Management: Organised, structured, and able to manage multiple high-impact initiatives simultaneously

KNOWLEDGE AND EXPERIENCE

Minimum of 7 years’ experience in user growth, lifecycle marketing, community management, or digital engagement
Demonstrated success in increasing user retention and engagement within a digital platform
Proven ability to lead cross-functional projects and influence without direct authority
Hands-on experience with analytics platforms
Familiarity with tiered loyalty or reward systems and community-building best practices
Experience working in fintech, wellness, or platform-driven businesses in African markets is an added advantage

QUALIFICATIONS

Bachelor’s degree in Marketing, Business, Psychology, Communications, or a related field
Demonstrated experience leading growth or engagement functions in digital or platform-based businesses

Success in this Role

Success in this role will be demonstrated by sustained growth in user retention, active participation in the Thrive community, high engagement with tier-based rewards, and a significant increase in organic referrals and Net Promoter Score. Additionally, the role will be marked by strong stakeholder relationships, seamless project execution, and the ability to leverage data-driven insights to continuously improve partnership strategies and outcomes.

The result will be a loyal and self-sustaining Thrive ecosystem where users are not only engaged and financially informed, but also empowered to take control of their lives — leading to improved financial freedom, stronger wellbeing, and a more fulfilled, holistic lifestyle.

Skills

Action Planning, Adaptive Thinking, Analytical Thinking, Business Case Development, Business Requirements Analysis, Client Needs Analysis, Current State Assessment, Customer-Focused, Data Compilation, Developing Creative Solutions, Evaluating Information, Futures Thinking, Presenting Solutions, Project Resource Management, Solution Analysis

Competencies

Action Oriented

Business Insight

Cultivates Innovation

Drives Engagement

Drives Results

Ensures Accountability

Manages Ambiguity

Manages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

12 November 2025 , 23:59

The Old Mutual Story!