Policy Expert – Group Compliance and Conduct Leader, Assurance
🚀Are you ready to transform the insurance industry?
Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.
Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor, and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆
Hear from our team about what it's like working at Policy Expert ✨
What you’ll be doing:
As a Compliance & Conduct Leader, part of the Compliance leadership team, you will play a key role in supporting the Group Head of Compliance & Conduct Risk to deliver the Compliance & Conduct Strategy across the business. This includes embedding risk mitigation strategies, promoting ethical decision-making, and driving a culture of continuous improvement and customer-centricity.
You will lead a team (minimum 2) to deliver accurate, value-added compliance and conduct risk assurance, ensuring that compliance and regulatory objectives are seamlessly integrated with broader business objectives, enhancing both operational efficiency and corporate governance.
You will work closely with the wider compliance and risk team, and cross-functional business areas, providing subject matter expertise, supporting regulatory readiness, and ensuring that all policies and controls remain effective, practical, and aligned to the latest regulatory expectations.
The primary responsibilities of this role include:
Strategy & Culture
- Lead in the design and delivery of the Annual Compliance Plan.
- Engage with senior leadership across defined pillars of the business strategy to shape planned, value-add assurance activities assessing compliance & conduct risk.
- Promote a culture of integrity and ethical behaviour that aligns with our commitment to delivering the right outcomes for customers.
- Advocate for good customer outcomes and help to underpin the customer-centric culture.
- Champion continuous improvement and proactive risk identification across all business areas.
Regulatory Compliance
- Partner with compliance leadership to ensure you and your team remain abreast of ongoing regulatory developments.
- Support the business in preparing for and responding to regulatory engagement and audits.
- Lead the assurance required of any required customer remediation activity, ensuring customer outcomes are actively championed in line with regulatory compliance and balanced with commercial impacts.
Policy and Control Management
- Take ownership of one or more compliance and conduct-related policies, managing them end-to-end to ensure clear implementation and ongoing relevance.
- Act as the SME for assigned policy areas, providing guidance, interpretation, and support to ensure business understanding.
- Lead the review and update of assigned policies, procedures, and associated learning materials.
- Support regulatory investigations or internal information-gathering exercises as required.
- Compliance & Conduct Plan Delivery
- Execute compliance monitoring activities in line with the Annual Compliance Plan and report on findings.
- Develop effective approaches to formal assurance activity, including compliance monitoring, business oversight, e.g., complaints, breaches, regulatory returns, and customer outcomes testing. Design and produce high-quality, data-driven reports for senior leaders on compliance performance, emerging risks, and opportunities for improvement.
Compliance Leadership
- Support the Group Head of Compliance & Conduct Risk to build an expert compliance function that is seen and valued as a key contributor to and enabler of the wider business strategy.
- Lead, develop, and motivate a team of aspiring compliance professionals to advance their own knowledge, skills, and approach for their benefit and for the benefit of the business.
- Navigate team pressure points, performance, and conduct issues as required to achieve successful outcomes.
Tools, Reporting & MI
- Develop and enhance compliance tools, templates, and frameworks that enable effective risk identification, assessment, management, and monitoring.
- Lead in the production and presentation of high-impact management information (MI), dashboards, and presentations for internal governance and board-level audiences.
- Training & Awareness
- Stay informed of regulatory changes and industry best practices to maintain up-to-date expertise.
- Support compliance leadership in the design and delivery of engaging and relevant training programs that raise awareness of compliance and conduct risks across the organisation.
- Stakeholder Engagement
- Establish self as a trusted SME for compliance and conduct matters within the business.
- Build strong, credible relationships across the business leadership to ensure understanding and collaboration in conducting assurance activities.
- Collaborate with internal teams, including Risk, Product, Technology, Pricing, People Experience, and Operations, to ensure seamless integration of compliance practices and consistent application of controls.
Who are you:
You are a dynamic communicator who thrives in a fast-paced, innovative environment and brings a bold personality to everything you do. You have a proven track record of crafting and delivering impactful communication strategies, and you're always looking for fresh, creative ways to engage and connect with colleagues. Your passion, adaptability, and big ideas will be key in shaping our internal communications and driving a strong sense of community across the business.
We are a group of creative thinkers, dedicated to enhancing the employee experience and ensuring our company’s voice is heard loud and clear. We work together to brainstorm ideas, support one another, and bring innovative communication strategies to life. We value diversity, inclusion, and the unique perspectives each team member brings.
The core attributes we would value in this role are:
You’re a sharp, solutions-focused professional with a strong moral compass and a passion for doing the right thing. You thrive in fast-paced environments, stay cool under pressure, and know how to balance regulatory demands with real-world business needs. People trust your judgment because you listen well, speak clearly, and act with integrity. You’re curious, proactive, and not afraid to challenge when it counts — always pushing for smarter, simpler, and more ethical ways of working.
The core attributes we would value in this role are:
- Proven experience in a compliance & conduct role, performing at a senior level, within the general insurance industry and financial services.
- Assurance planning and delivery is a core skill.
- Expert working knowledge of relevant regulatory frameworks (e.g., FCA).
- Experienced, confident communicator with the ability to influence and challenge at all levels.
- Strong analytical skills, with the ability to interpret complex information and deliver clear, actionable insights.
- Skillful commercial acumen with the ability to support the business to take risk-based decisions to drive delivery of business plans in a way that supports regulatory compliance and good customer outcomes.
- A proactive, detail-oriented approach with a passion for driving ethical and compliant business practices.
- Collaboration: Ability to collaborate cross-team and across the organisation with senior stakeholders.
- Risk Awareness: Understanding of risk management principles and the ability to align compliance efforts with broader risk strategies.
- Integrity: Commitment to ethical behaviour and fostering a culture of transparency and accountability.
- Leadership: Evidence of building, driving, and motivating teams to achieve individual and group success.
Desirable Qualifications
- Min 2:1 Honours in a relevant or transferable subject (or equivalent experience).
- Relevant professional qualification (e.g., ICA Diploma, CISI, or legal/regulatory background).
Benefits:
📍 This role will be based in our London office in a 50/50 Hybrid mode.
💸 We match your pension contributions up to 7%
🏥 Private medical & Dental cover
📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)
😁 Enhanced maternity & paternity
🚉 Travel season ticket loan
🎟️ Access to a wide selection of London O2 events and use of a Private Lounge
🌈 Employee Wellbeing Programme
🚪 Prayer room in Office
What We Stand for and Next Steps
“We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.”
At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.
We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.
Useful links:
Glassdoor | Trust Pilot | Best Companies