Policy Expert – Group Compliance and Conduct Leader, Advice & Oversight
🚀Are you ready to transform the insurance industry?
Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.
Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆
Hear from our team about what it's like working at Policy Expert ✨
What you’ll be doing:
As a Compliance & Conduct Leader, part of the Compliance leadership team, you will play a key role in supporting the Group Head of Compliance & Conduct Risk to deliver the Compliance & Conduct Strategy across the business. This includes embedding risk mitigation strategies, promoting ethical decision-making, and driving a culture of continuous improvement and customer-centricity.
You will lead a team (minimum 3) to deliver accurate, value-add compliance and conduct risk advice, ensuring that compliance and regulatory objectives are seamlessly integrated with broader business objectives, enhancing both operational efficiency and corporate governance.
You will work closely with the wider compliance and risk team, and cross-functional business areas, providing subject matter expertise, supporting regulatory readiness, and ensuring that all policies and controls remain effective, practical, and aligned to the latest regulatory expectations.
The primary responsibilities of this role include:
Strategy & Culture
- Engage with senior leadership across defined pillars of the business strategy to provide pragmatic, current advice on the management of compliance & conduct risk to support ‘compliant by design’ delivery.
- Partner with senior leadership and key stakeholders, providing subject matter expert (SME) guidance on compliance and conduct risks, the wider regulatory arena, issues, and best practices.
- Promote a culture of integrity and ethical behaviour that aligns with our commitment to delivering the right outcomes for customers.
- Advocate for good customer outcomes and help to underpin the customer centric culture.
- Champion continuous improvement and proactive risk identification across all business areas.
Regulatory Compliance
- Lead a team to design and implement an effective, business centred horizon scanning process with effective impact analysis of regulatory developments, emerging trends, and industry guidance.
- Effectively manage the horizon scanning process to ensure business engagement and prompt action in the delivery of and response to regulatory obligations and activities.
- Provide timely advice and guidance to core governance for a and Committees on evolving compliance obligations and conduct risk management.
- Support the business in preparing for and responding to regulatory engagement and audits.
- Lead the oversight of any required customer remediation activity, ensuring customer outcomes are actively championed in line with regulatory compliance and balanced with commercial impacts.
Policy and Control Management
- Take ownership of one or more compliance and conduct-related policies, managing them end-to-end to ensure clear implementation and ongoing relevance.
- Act as the SME for assigned policy areas, providing guidance, interpretation, and support to ensure business understanding.
- Lead the review and update of assigned policies, procedures, and associated learning materials.
- Support regulatory investigations or internal information-gathering exercises as required.
Compliance & Conduct Plan Delivery
- Design and produce high-quality, data-driven reports for senior leaders on compliance performance, emerging risks, and opportunities for improvement.
- Support the third-party risk management process by conducting onboarding assessments and contributing to ongoing oversight.
Compliance Leadership
- Support the Group Head of Compliance & Conduct Risk to build an expert compliance function that is seen and valued as a key contributor to and enabler of the wider business strategy.
- Lead, develop, and motivate a team of aspiring compliance professionals to advance their own knowledge, skills, and approach for their benefit and for the benefit of the business.
- Navigate team pressure points, performance, and conduct issues as required to achieve successful outcomes.
Tools, Reporting & MI
- Develop and enhance compliance tools, templates, and frameworks that enable effective risk identification, assessment, management and monitoring.
- Lead in the production and presentation of high-impact management information (MI), dashboards, and presentations for internal governance and board-level audiences.
- Monitor and manage the reporting, escalation, and resolution of compliance incidents, ensuring root causes and lessons learned are captured and addressed.
Training & Awareness
- Stay informed of regulatory changes and industry best practices to maintain up-to-date expertise.
- Lead the design and delivery of engaging and relevant training programs that raise awareness of compliance and conduct risks across the organisation.
Stakeholder Engagement
- Establish self as a trusted SME and business partner for compliance and conduct matters within the business.
- Build strong, credible partnerships with business leaders to drive alignment and accountability on compliance expectations.
- Collaborate with internal teams, including Risk, Product, Technology, Pricing, People Experience, and Operations, to ensure seamless integration of compliance practices and consistent application of controls.
Who are you:
You’re a sharp, solutions-focused professional with a strong moral compass and a passion for doing the right thing. You thrive in fast-paced environments, stay cool under pressure, and know how to balance regulatory demands with real-world business needs. People trust your judgement because you listen well, speak clearly, and act with integrity. You’re curious, proactive, and not afraid to challenge when it counts — always pushing for smarter, simpler, and more ethical ways of working.
The core attributes we would value in this role are:
- Proven experience in a compliance & conduct role, performing at a senior level, within the general insurance industry and financial services.
- Expert working knowledge of relevant regulatory frameworks (e.g. FCA).
- Experienced, confident communicator with the ability to influence and challenge at all levels.
- Strong analytical skills, with the ability to interpret complex information and deliver clear, actionable insights.
- Skillful commercial acumen with the ability to support the business to take risk-based decisions to drive the delivery of business plans in a way that supports regulatory compliance and good customer outcomes.
- A proactive, detail-oriented approach with a passion for driving ethical and compliant business practices.
- Collaboration: Ability to collaborate cross-team and across the organisation with senior stakeholders.
- Risk Awareness: Understanding of risk management principles and the ability to align compliance efforts with broader risk strategies.
- Integrity: Commitment to ethical behaviour and fostering a culture of transparency and accountability.
- Leadership: Evidence of building, driving and motivating teams to achieve individual and group success.
Desirable Qualifications
- Min 2:1 Honours in a relevant or transferable subject (or equivalent experience).
- Relevant professional qualification (e.g., ICA Diploma, CISI, or legal/regulatory background).
Benefits:
📍 This role will be based in our London office in a 50/50 Hybrid mode.
💸 We match your pension contributions up to 7%
🏥 Private medical & Dental cover
📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)
😁 Enhanced maternity & paternity
🚉 Travel season ticket loan
🎟️ Access to a wide selection of London O2 events and use of a Private Lounge
🌈 Employee Wellbeing Programme
🚪 Prayer room in Office
What We Stand for and Next Steps
“We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”
At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.
We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.
Useful links:
Glassdoor | Trust Pilot | Best Companies