Global Reliability Process Program Manager 2

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This position is an entry-level role focused on IT Service Management (ITSM) process definition and support and will assist in documenting, maintaining, and improving core ITSM processes such as Incident, Change, and Request Management. The ideal candidate will work closely with cross-functional teams to ensure process consistency, support governance activities, and contribute to the overall efficiency and effectiveness of IT service delivery. This is a great opportunity for someone looking to build a career in IT operations, service management, or process improvement.

Job Description

Core Responsibilities:

• Assist in the definition, documentation, and continuous improvement of IT Service Management (ITSM) processes (e.g., Incident, Problem, Change).
• Support process governance by monitoring compliance and identifying areas for improvement.
• Collaborate with cross-functional teams to ensure ITSM processes align with reliability needs, business needs, and service delivery goals.
• Maintain process documentation, workflows, and knowledge articles in appropriate repositories.
• Participate in process reviews, audits, and reporting activities to track performance and effectiveness.
• Help coordinate training and awareness sessions for ITSM processes across teams.
• Assist in analyzing service data to identify trends, gaps, and opportunities for optimization.
• Provide administrative support for process-related meetings, workshops, and initiatives.
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
• Delivers commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Required/Desired Skills:

• Required:

• Basic understanding of ITSM principles and frameworks (e.g., ITIL).
• Strong organizational and documentation skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Analytical mindset with attention to detail.
• Familiarity with stakeholder management
• Desired:

• Exposure to ITSM platforms such as ServiceNow, Jira.
• Familiarity with process modeling tools or techniques (e.g., BPMN).
• ITIL Foundation certification or coursework.
• Experience with data analysis or reporting tools (e.g., Excel pivot tables, Power BI).
• Interest in process improvement, service delivery, or operations management.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental

• 401(k) Savings Plan

• Generous paid time off

• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at jobs.comcast.com/life-at-comcast/benefits

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Skills

Collaborating, Communication, Customer Experience (CX), Information Technology (IT) Services, Planning

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.