Global Process Delivery Analyst II

WHO YOU’LL WORK WITH

This role is part of the Nike Global People Solutions team and is required to work collaboratively across other HR teams, groups and functions to ensure smooth delivery of HR procedures and policies.  This includes working across other teams like compensation operations, Tier 1, payroll, benefits operations and others. 

WHO WE ARE LOOKING FOR

In addition, the Global Process Delivery (GPD) Professional II role is a deep employee lifecycle data expert and understands up and downstream system impacts and data dependencies. For the Global Process Delivery Professional II role, we are looking for a candidate with the following requirements.

• Bachelor’s degree in the relevant or a related field, or combination of education and experience equivalent.
• 2+ years of experience in benefits, leaves and accommodations, data management, or relative.
• Understands and communicates complex information specific to the position. Creates standard work products which are reviewed by colleagues. Supports the achievement of goals independently while simultaneously contributing to team performance.
• Initiates analysis and investigation to solve differing but related problems.

WHAT YOU’LL WORK ON

The Global Process Delivery Professional II role is responsible for executing core HR work fundamental to the Global Process Delivery (GPD) function including monitoring tasks and tickets in Workday and ServiceNow. The GPD team is responsible for executing and monitoring employee lifecycle events and ensuring Nike employee data is correct and complete.

Other responsibilities include:

• Administer and support the day-to-day operations of strategic leaves and accommodations programs for one or more countries in the region.
• Responsible for the vendor management of collaborative or occasional vendors. Assist with management of complex strategic vendors.
• Develop and implement process improvements to enhance efficiency, accuracy, and overall service delivery.
• Support employees’ queries by applying functional knowledge and relevant experience and using an empathetic, customer-service mindset.
• Monitor effectiveness of existing policies, guidelines, and processes; provide insights/trend analysis and recommendations for solutions.
• Monitor vendor effectiveness and actively manage partners to maintain high satisfaction for Nike and employees.
• Ensure compliance with relevant benefits laws, regulations, and company policies across the region.
• Identify operational issues and drive resolution using data analysis and critical thinking.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.