Global Partner Programs and Operations Specialist

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

The Global Partner Programs and Operations Specialist plays a critical role in enabling the success and scalability of BlueCat’s global partner ecosystem. This role is at the heart of how we operationalize partner programs, ensuring our systems, processes, and communications are seamless and effective.

You’ll own the partner portal experience, drive operational excellence across programs, and be the go-to person connecting the dots between Marketing, Finance, RevOps, and the field. If you enjoy building structure, improving processes, and supporting partners in achieving shared success — this role is for you.

 

•Own the implementation, optimization, and ongoing maintenance of BlueCat’s global partner portal in close collaboration with the Marketing organization.

•Ensure the portal delivers an intuitive, value-driven experience for partners through accurate, current content and effective navigation.

•Partner with stakeholders to enhance portal functionality and analytics for better partner engagement.

•Serve as the global owner for MDF processes, from partner requests to approvals and post-activity reconciliation.

•Act as the liaison between the field, Finance, and Marketing to ensure compliance, accuracy, and timely fund utilization.

•Track and report on MDF usage and ROI, identifying opportunities to improve partner investment impact.

•Work closely with Revenue Operations and the Salesforce (SFDC) team to ensure partner-related data integrity, reporting accuracy, and process efficiency.

•Lead continuous improvement initiatives focused on scaling partner operations and enhancing internal workflows.

•Document key processes and best practices to support consistency across the partner ecosystem.

•Serve as the first line of support for global partners with questions about programs, processes, or systems.

•Collaborate with internal teams to resolve partner issues promptly and effectively.

•Contribute to internal and external partner communications, training materials, and process documentation.

 

•Bachelor’s degree in Business, Marketing, Operations, or a related field.

•3+ years of experience in partner programs, channel operations, or revenue operations — ideally within a SaaS or technology environment.

•Strong working knowledge of Salesforce (SFDC) and partner management systems or PRM tools.

•Excellent communication and relationship-building skills across cross-functional teams and global stakeholders.

•Process-oriented with an eye for detail and a passion for continuous improvement.

•Ability to thrive in a fast-moving, dynamic environment while managing multiple priorities.

 

•Experience with PRM or portal platforms (e.g., Salesforce PRM, Impartner, Allbound).

•Familiarity with partner incentives, deal registration, and enablement programs.

•A genuine interest in simplifying complexity and helping partners succeed.