Global Medical Operations Senior Manager

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Global Medical Operations Senior Manager

What you will do

Let’s do this. Let’s change the world. As Global Medical Operations Senior Manager reporting to Head of Medical Data and Analytics, you will play a pivotal role in advancing global insights generation by understanding different systems and capabilities and integrating diverse data sources to inform strategy, enhance decision-making and amplify the impact of Amgen’s global medical organization. You will partner with cross functional teams as well as IS/IT to develop, implement, and maintain analytically focused solutions to the Global Medical organization.

You will serve as both a strategic partner and analytical executor for global medical capabilities frameworks such as Field CRM, Access, Use and Evidence Generation (AUEG), MedInfo, and Scientific Communications. You will lead the design, delivery, and evolution of data models, analytics and dashboards that empower stakeholders worldwide to generate, access, and apply evidence effectively.

• Supervise and lead operational activities to plan, build, implement, launch, and maintain the solutions in accordance with capability strategies, goals & roadmap
• Partner with capability leads to understand business context, strategy, systems and success metrics to lead cross-functional collaboration with data engineering, IT, regional study leads, and Medical Affairs stakeholders to ensure strategic alignment and data integrity.
• Serve as data steward and subject matter expert for the applicable frameworks, data assets and executive dashboards.
• Design, map, and maintain data flows and integrations across systems, ensuring data findability, accessibility, documentation towards integrity, quality, and compliance.
• Support the build/ assessment/ maintenance of the end-to-end capability (Process, System and Reports) lifecycle management, upgrade and enhancements in partnership with Information Systems
• Establish active communication lines with all applicable teams across functions and geographies and ensures global alignment with the implementation of innovations and improvements in analytics solutions
• Partner and collaborate with other Amgen Data Science and Analytic teams to innovate and scale advanced analytic solutions in the organization
• Develop and support Global Medical's vision of expanding its Advanced Analytics Platform with industry leading analytics tools and technologies to enable Amgen to continue to be the industry leader in this space
• Lead cross capability data discovery exercises and collaborate with vendors to complete proof of concepts and prototypes to identify the right technology solutions for Amgen
• Translate complex, technical insights into clear, data-driven narratives to inform and shape strategy in collaboration with capability leads
• Lead or champion delivery of key performance metrics and other analytics on an ongoing basis while continuously improving and innovating to enhance efficiency and throughput
• Drive innovation by continually assessing emerging technologies and their application in the Medical Affairs space, including but not limited to AI, Machine Learning and Natural Language Processing techniques to support critical business needs
• Lead the development and updates of controlled documents, propose, and implement processes and policies to improve the capability
• Drive development and implementation of training and support user adoption of analytics tools
• Support vendor management
• Be responsible for quality controls and assist in responding to audit findings

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The qualified professional we seek is a Senior Manager with these qualifications.

Basic Qualifications:

• Doctorate degree in life science, computer science, business administration or related fields & 4 years of work experience

OR

• Master’s degree in life science, computer science, business administration or related fields & 6 years of work experience

OR

• Bachelor’s degree in life science, computer science, business administration or related fields & 8 years of work experience

Preferred Qualifications:

• 5+ years of hands-on experience in data analytics, data science, or business intelligence in the biopharma, healthcare, or medical affairs domains.
• 3+ years of experience in leading and running systems or analytics projects and programs
• Strong analytical and storytelling skills, with the ability to translate business needs into actionable insights, dashboards and KPIs.
• Proficiency in SQL, Python/R, and/or data visualization tools (Power BI, Tableau, Spotfire, etc.).
• Experience integrating complex datasets and ensuring data quality and governance.
• Demonstrated discernment and experience translating data insights to evidence-based, strategic decisions.
• Exceptional communication and stakeholder management skills, with the ability to align technical and business teams around shared goals.
• Demonstrated ownership, precision, and accountability in getting results within a fast-paced, matrixed global organization
• Demonstrated ability to apply AI/ML methods (e.g., predictive analytics, NLP, automation, or generative AI tools).
• Strong sense of ownership, precision, and accountability — thrives as a hands-on delivery authority in a matrixed, global environment.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Salary Range

148,073.00 USD - 183,073.00 USD