Global Complaints Analyst (Alajuela, Costa Rica)

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.   

Are you interested in a role with a global impact?

This position supports the complaint management process in a multinational company. This position will perform assessment and follow ups for product complaints based on case criticality, making sure all reported complaints follow the procedure requirements.

This position is P1 level 

What will you be doing? 

• Receives, assesses and enters product complaint information into the complaint handling database and defines the required tasks to be completed before the complaint closure.

• Interacts with HCPs, Patients and the Sales organization regarding their product quality concerns.

• Continuously monitors the process to gather additional information. Continually track open and in process complaints, product investigations and follow-up internally and externally.

• Complete all required non-reportable customer complaint related documentation in an accurate, professional and timely manner.

What will you need to be successful?  

Education:

• Bachelor’s degree in health sciences, engineering, chemistry, biology, business administration or another related field.

Experience:

• 1 year of relevant experience is preferred, such as technical training, Quality Assurance and/or Compliance in a regulated environment.

• Complaint handling knowledge; adverse event reports; recalls and quality systems (beneficial).

Languages:

• Proficient in English language, verbal and written (advance level).

Competencies:

• Detail oriented

• Excellent interpersonal & communication skills, both written and verbal, to work with a diverse network of both internal and external groups and/or individuals, locals and in an international environment, encouraging teamwork.

• Must have strong organization skills to be able to manage multiple tasks with different deadlines.

• Must be fluent in English language, verbal and written.

• Ability to work independently.

• Strong feeling for accountability.

• Strong critical thinking and problem-solving skills

• Knowledge of U.S and European regulations for medical devices and quality system regulations (beneficial)

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ 

• Your future:  stock purchase program, referral bonus, subsidy in transport and food, recognition program.

• Work/Life Balance: Extra days off, birthday off, voluntary hours.

• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave. 

• Flexibility: Hybrid work model (for more professional roles), flexible schedules.

• Training: Training program, unlimited learning.

• Extra perks: employees association, and more…

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