German Team Leader

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Role Summary

The Team Leader is responsible for managing the day-to-day planning and operations of their team to ensure the best customer experience is delivered to clients. This role involves driving team performance to meet goals, coaching teammates, and acting as a liaison between the team and other departments.

Key Responsibilities

• Performance Management: Drive and manage the team’s performance to ensure all teammates adhere to their schedules and meet contractual Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
• Teammate Development: Train and mentor team members, including providing mentorship, guidance, and career development. This includes conducting team huddles and coaching sessions to recognize and address weaknesses for growth and improvement.
• Operational Oversight: Implement escalation channels, handle day-to-day operations, and manage issues that may arise, including those related to HR. The role requires flexibility as shifts may be rotating, especially in a 24/7 business environment.
• Reporting & Communication: Establish team goals, create performance reports, and document feedback from the client. Influence team strategy and share results through effective communication.

Requirements

• Experience: Ideally 12 months or more of prior relevant people management experience, which may include sales, B2B, account management, or consulting.
• Skills: Strong analytical, strategic thinking, and creative problem-solving skills. Experience in providing constructive criticism and implementing corrective action plans is also necessary.
• Core Competencies: Must have a high-level understanding of customer confidentiality standards and a passion for the development of teammates. Fluent English and an additional language are typically preferred.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.