At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
FX Representative (Customer Support)-US Remote
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Job Summary:
Improve the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Strive to deliver a stellar experience and continually improve the level of customer satisfaction by resolving issues associated with customer orders and accounts quickly and accurately. Process requests for returns, replacements, account credit adjustments, warranty/labor, DRD, territory email and document related resolution in multiple business systems and the corporate CRM system
What You Will Do:
Provide elevated services to Allegion customers, with specific responsibility for a specific territory.
Respond to customer inquiries within a 24-hour SLA.
Demonstrate expertise with product and process knowledge.
Assist in managing general phone and email queues, as required.
Collaborate with internal departments (especially sales), to achieve customer targets.
Proactively monitor customer activities to identify trends and make recommendations to improve the customer experience.
Proactively provide solutions as they relate to products, pricing, order fulfillment, customer programs, and corporate policies.
Build and leverage customer relationships through daily interactions and account visits.
Participate in client visits and meetings to discuss account performance, gather feedback, and plan future activities.
Provide insights and recommendations for continuous improvements within the organization.
Demonstrate leadership within the department to meet performance targets.
Provide personalized attention and expertise to achieve higher levels of customer satisfaction, setting our company apart from competitors.
Perform all other duties as assigned.
What You Need to Succeed:
HS Diploma/GED required, BS Degree preferred
3+ years of related experience
Exceptional customer focus with ability to understand customer needs
Ability to interact and communicate effectively at all levels of the organization
Experience with process improvement initiatives
Excellent oral and written communication skills
Problem solving ability in a complex environment
Customer centric with the ability to balance customer benefits and business goals effectively
Strong organizational skills with the ability to execute/implement on strategic design
Capability to manage multiple priorities, manage virtual teams, and gain cooperation while driving accountability
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
The expected Total Compensation Range: $32,900 to $66,900. The actual compensation will be determined based on experience and other factors permitted by law.
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer