UVA Recreation is seeking federal work study eligible applicants for Aquatic and Fitness Center Facility Service Assistants.
Customer Relations/Service:
- Provide quality customer service to all guests entering the facility based on departmental core values.
- Serve as information agents of UVA Rec facilities, programs, and services.
- Responsible for presenting a welcoming, informed, professional reception and departure culture at welcome desks.
- Actively monitor student, member, and guest access to UVA recreational facilities.
- Provide excellent customer service to create a positive environment for students, members, and guests; stay actively attentive to incoming and departing guests; make guests feel special and personally supported.
- Provide customer support services by lending equipment, towels, and keys; renting lockers; and processing guest and group exercise memberships through Innosoft Fusion.
- Consistently provide a positive, welcoming image of reception desks; wear visible nametags and logoed staff shirts; welcome and thank patrons regularly.
- Refer difficult transactions to either the Facility Supervisor or Business Office as appropriate.
Facility Operations:
- Maintain cleanliness of fitness equipment and equipment floor by completing regular cleaning rounds, adhering to the Fitness Equipment Cleaning Schedule and plan.
- Provide cleaning service support by proactively assessing and sweeping lobby floors, vacuuming lobby walk-off mats, cleaning entrance doors and windows, organizing reception stations, and emptying trash receptacles.
- Assist the Facility Operations Supervisor with daily facility operations including opening and closing procedures and daily tasks.
- Support the Facility Operations Supervisor with continuous maintenance and preparation of all areas including the gymnasium, multi-purpose rooms, courts, fitness rooms, and classrooms by performing room resets, event and reservation preparations, and event and reservation support.
- Maintain safety throughout the facility by fulfilling assigned safety roles, including but not limited to assisting with executing Emergency Action Procedures.
- Adhere to and enforce University and departmental policies and procedures.
Requirements/Qualifications:
- Current UVA student eligible for Federal Work Study and student employment
- Promote great customer service in a respectful environment.
- Dedicate 10–12 hours per week to the success of UVA Rec.
- Available for opening/closing shifts, Friday nights and/or weekends, and academic breaks.
- Successful completion of department training.
- Attend regularly scheduled Facility Service Assistant staff meetings and in-service sessions.
Expressed Benefits:
- Gain work experience in a fun and social environment.
- Earn money ($13.00/hour) with opportunities for advancement.
- Opportunity to work special events and receive $14.00/hour.
- Have schedule flexibility and convenience of working on Grounds.
- Meet new people and network within the University community.
- Acquire general work skills that will be useful after graduation.
Applications for this position will be accepted on a rolling basis through mid-February 2026. Qualified candidates may be contacted as opportunities become available, and positions will be filled as the need arises.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.