[FUNCTIONAL ANALYST – Tribe Digital, Assisted Channels & Customer Interactions – Brussels – GJA scale 16]

Your role & work environment

Are you passionate about data and eager to make a real impact in a dynamic banking environment? Join our team at ING Belgium as a Functional Analyst, where you'll play a key role in fostering a data-driven culture across the organization.

As a Functional Analyst in our team, you will help shape and maintain one of the largest datamarts within ING Belgium: the Customer Analytics Datamart (DM_CAN). This strategic asset empowers a wide community of Data Analysts to uncover customer insights, drive fact-based commercial actions, and deepen our understanding of customer behavior.

You’ll be part of a multidisciplinary Agile team of 10 professionals, working together to deliver high-quality data and insights that support smarter decision-making and enhance customer experiences. Your contributions will directly support ING’s mission to delight customers through data-driven innovation.

Your key responsibilities

Translating the business needs into an analytical request:

Hereby you will be discussing and challenging the needs and requirements with your stakeholders.
While thinking along you already think a step further in terms of a feasibility analysis, setting realistic timelines, and cross-checking the data needs and availabilities.
Based on this, you define a suitable approach and solution that fits the needs. These you communicate in a clear and transparent way to your stakeholders.

Go over to the execution phase, this by applying some advanced analytical skills, capabilities and techniques, some examples are:

Translating business requirements into IT specs by drafting functional analysis and data flow designs.

Define smart Data Quality Rules in a framework.

Make sure data governance rules are applied and respected.

Executing an in-depth investigation on our customer database to come up with answers to some specific questions or needs from the business and come up with potential solutions

Create reports & dashboards, using tools like PowerBI & Cognos

After the analytical quest you communicate your insights and recommendations in an appropriate way to the stakeholders:

This by applying the right visualization techniques.
Adapting your message to the needs and context of your stakeholders.
Communicating clear and on a convincing way your recommendations and next steps; while keeping aspects of GDPR, data sensitivity and confidentiality into account.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Functional Analyst you will also need to have following qualifications and competences:

Master’s degree in Information Management, Analytics, Computer Science, Statistics, Mathematic, Economics or alike, and/or equivalent experience of 3 years
2 years relevant experience in functional analysis role
Experience in SQL is a must
Experience with tools such as SAS, SQL developer, DBeaver, PowerBI and Cognos are a plus; an interest in these tools is a must
Experience in developing Data Quality Frameworks is a plus
Be a team player
Be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point
Take ownership on tasks assigned: you will be cultivating analytics within the bank
Be able to influence and convince not only peers but also the stakeholders based on analytical results
Good knowledge of English

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

Personal growth & challenging work with endless opportunities to realize your ambitions
An informal, dynamic environment with innovative colleagues supporting your endeavors
A progressive and agile way of working, where new ideas are valued ahead of convention
Possibility to take a new challenge where you can develop your functional analysis skills and increase data analytics as well as statistical knowledge

Furthermore, within the Digital, Assisted Channels and Customer Interactions tribe as a Functional Analyst, you can count on a range of opportunities to invest in your personal and professional growth with:

Ample opportunities to participate in courses and trainings within the analytical domain
Challenging, strategic and highly visible projects to support or take the lead in
An environment that stimulates continuous learning and improvement, and the possibility to experience over time multiple different aspects within data analytics.

We redefine banking. What about you?

We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!