Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
About the role đĽď¸
As a fraud analyst, you will be responsible for handling daily fraud operations: suspicious payments or other customer activities. You enable a safer platform for our users and help Vestiaire Collective manage fraud risks along end-to-end user journey (signup, login, password change, listing, checkout, return, etc⌠).
Who you are â
You have a Bachelor's (Intâl), and preferably 2 years experience in related e-commerce FraudYouâre passionate about identifying and stopping fraudulent activities and ringsYou have experience with CNP (card not presented transactions), BNPL and different alternative payment methodsYou demonstrate excellent analytical and investigative skills, a keen eye for detail and an ability to think criticallyYou are data driven, have a solid track record leveraging SQL, BI tool and dashboarding (e.g. Tableau) to make a positive impact on customer metricsYou have experience with fraud detection/Risk management or Trust & Safety activitiesYou are comfortable communicating with various people and teams to get the information you need to help customers outYou are fluent in English communication skills. French is a big plus.