Job Description
Department: NMC
Location: RedQ, Sepang
Employment Type: Full-Time (Shift-based, 24/7 Rotational)
The Flight Dispatcher is responsible for ensuring the safe, efficient, and compliant planning and monitoring of all company flights. This role involves flight planning, weather and NOTAM analysis, coordination with flight crews and air traffic control, and active management of any operational disruptions to maintain schedule integrity within safety and cost constraints.
Ensure safe and legal flight planning for all company flights, considering payload estimation, MEL/CDL, ETOPs requirements, and operating environment factors.
Prepare Crew Briefs in a timely manner, including flight plan filing, weather, NOTAMs, and other relevant operational information.
Monitor and update the Operations System and Flight Following System to ensure accuracy and real-time tracking.
Maintain weather and NOTAM watch, alerting flight crews to any relevant changes.
Escalate and alert any unexpected deviation or loss of aircraft tracking through the Flight Following System.
Monitor ATC slot times and explore reroute options for delays exceeding 15 minutes, including active input at A-CDM airports.
Manage flight plan delays and ATC slot revisions in the event of program disruptions.
Provide timely recommendations and adjustments to the daily aircraft program to support regulatory or optimized planning.
Execute disruption recovery planning and communication to maintain schedule integrity within safety and cost constraints.
Review and escalate take-off and landing performance limitations as required.
Monitor and manage flight-specific actions to improve safety and operational efficiency, including total payload planning.
Bachelor’s Degree or Post Graduate Diploma in Airline Operations, Airport Management, Hospitality/Tourism/Hotel Management, Logistics/Transportation, or equivalent.
Must hold or have attended an Initial Flight Dispatch Course or possess a Flight Dispatch License.
Minimum 1 year of experience in an airline, airport, or ground handling operational environment preferred.
Knowledge of crew, schedule, and engineering limitations and their operational impacts.
Proficient in English (both written and spoken).
Skilled in Microsoft Office and Google Workspace applications.
Familiarity with Navtech systems is an advantage.
Comfortable working in a complex technical and dynamic environment.
Must be willing and able to work on a 24/7 rotating shift schedule.