First Response Concierge Worker (Homelessness)

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Position Title: Concierge
Classification: SCHADS Crisis Level 1
Location: Social Mission Homelessness – Spring Hill
Status: Full Time | Monday-Friday | 8:30am-4:30pm

Why this Role Matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and support to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. 

About the Role

The Concierge plays a key role in creating a safe, inclusive, and welcoming environment that embodies the mission and values of The Salvation Army.

This role is responsible for managing the reception area, providing professional and compassionate first contact to all visitors, and ensuring effective communication and support. The Concierge will assist with phone and in-person enquiries, offer an interim response to community members presenting to the service, as well as complete any necessary referrals, and maintain smooth front-of-house operations.

How You Will Make an Impact

Reception and Interim Response

• Provide a warm, professional, and responsive first point of contact for community members, visitors, and emergency service personnel.
• Address urgent and immediate needs with empathy and efficiency, following established site procedures.
• Answer and manage incoming phone calls, offering interim response, initial assessments, information, and referrals as required.
• Monitor the First Response inbox and respond appropriately to enquiries in a timely manner.
• Identify and report potential high-risk situations to senior staff, taking appropriate preventative action as directed.
• Build positive relationships with community members, encouraging self-determination and participation to support personal progress.
• Collaborate and communicate effectively with case workers to ensure coordinated, person-centred support for clients.

What You Will Bring

• Certificate IV in Community Services or a related discipline, with relevant experience; or equivalent knowledge and skills gained through previous roles.
• Working with Children / Vulnerable People Check (mandatory).
• Strong interpersonal and communication skills, with the ability to engage sensitively with people from diverse backgrounds.

What we offer:

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us:

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply:

Join a compassionate, mission-driven team making a real difference in the lives of those experiencing homelessness.

Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration