First Response Case Worker

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Position Title: Case Manager (First Response)
Classification: SCHADS Crisis Level 2 / Social Level 4
Location: Social Mission Homelessness – Spring Hill
Status: Permanent Full Time | Monday-Friday | 8:30am to 4:30pm

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

The Case Manager (First Response) plays a key role in delivering high-quality, person-centred support to individuals and families who are experiencing or at risk of homelessness across South-East Queensland.

This position is responsible for providing both over-the-phone and face-to-face interventions, including triage, assessment, interim response, and case management. Clients receive initial assessment and referral, followed by the development and implementation of person-led case plans that promote sustainable outcomes.

How You Will Make an Impact

• Deliver services in alignment with the National Homelessness Stream Model of Care, ensuring quality and consistency in all interactions with clients, partners, and stakeholders.
• Respond promptly to phone and email enquiries, providing interim support, assessment, and triage of needs, risks, and vulnerabilities. This may include completing QHIP assessments, AVHHTS, safety plans, and other relevant tools.
• Develop person-led case plans in collaboration with clients, identifying goals, needs, and barriers, and implementing targeted interventions to achieve positive outcomes.
• Maintain accurate and up-to-date client records and data in accordance with TSA standards, using both TSA and government information systems.
• Flexibly work across multiple program areas as required, in response to emerging community needs, trends, and organisational priorities, as directed by the Team Leader.

What You Will Bring

• A degree qualification in Social Work, Welfare, Community Development, or a related field; or extensive sector experience with demonstrated skills and knowledge gained through previous roles and professional development.
• Relevant experience in a social services setting, including client assessment and case management.
• Queensland Working with Children Check  (Paid Blue Card)
• Current Driver’s Licence.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply:

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration