P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident
Inspections/Investigations and associated report provision P3
Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives
Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion)
Engineer performance management – team ethic/KPI's, continuous improvement
First level technical escalation & on-site assistance
Service team skills - engineer engagement, retention, coaching and development to include training needs identification
Manage engineering coverage in the team - including absence reporting, first line authorisation of holidays etc.
Team operational KPI performance to target - Productivity, Response, First time fix, Servicing.
Assist with Engineer appraisals and JLR site audits as required.
Team meetings – Participate in the communication of business objectives and performance against both goals and targets
Engineer management/designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)
New starter integration, probationary management and development/mentoring
First level operational escalation to Management team and Admin.
WIP management - job and service completion (including appropriate document completion)
Engineer absence management -Carry out RTW in absence of management team
Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload/breakdowns.
Full responsibility for performance of team in terms of customer service delivery and aftersales team compliance to LMH/SHE standards and develop improvements.
Target individual team leader productivity (non-management time) range from 40% to 80%