As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Field Service Engineer (Laser Technology)
Duties & Responsibilities
Realize Repair
Analyze mistakes independently. Identify needed spare parts, agree, and arrange on order with customers.
Carry out repairs (e.g., mechanics, electronics, hydraulics, control technology, pneumatics.)
In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
Agree on solutions with experts from own area and other aspects.
Provide documentation of carried out service application.
Implementation
Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
Carry out machine take over with end customers, if necessary, carry out customer programs and carry out in vote with management or in-house service special adaptations.
Carry out customer installation with security instruction.
Provide documentation about introduction, installation feedback for quality management.
Realize service training need for customers and inform TRUMPF in-house service.
Preventive Servicing
Carry out preventing servicing due to given servicing list.
Carry out servicing after complexity.
Advice customers about necessary repair point, if necessary, agree on spare parts with customer and order them. Carry out further actions. Document servicing.
Provide servicing check list, actualize, and adapt it.
Rebuilding and Retrofitting
Carry out rebuilding’s and retrofitting.
Carry out Service-Updates and data protections.
Consult customers concerning technical innovations.
Product Care
Document technical weak spots in additional report. Encourage improvements and support the process.
Staff management
Train new employees, recognize training needs and pass on to management.
Other duties
If necessary, carry out operator and servicing training.
Recognize need in aid or devices and support realization.
Provide rebuilding instructions and training documents, update and if necessary, adjust them.
Carry out production assistance with the customer (e.g., find out degree of efficiency
Requirements:
A professional engineering qualification in Mechanical/Mechatronic/Electrical Engineering, as a Bachelor's Degree or Polytechnic Diploma or equivalent.
At least 5 years of work experience in a similar environment/related field is an added advantage.
Willing to travel oversea for service mission.
A team player, with a goal-oriented spirit, an optimistic and persistent attitude, and service experience in handling the day-to-day activities of the service department.
Ability to work under pressure and time constraints.
Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows-based programming tools (QuickFlow; TruControl)
Good communication skills in English
What we offer:
International, varied and independent work
Access to the latest technologies and work equipment
Respectful and appreciative corporate culture
Flat hierarchies in a dynamic team
Contact Person:
Joey How