Field Relations Senior Business Program Manager & Consultant

Summary: 

The Field Relations team provides support to external business partners (the “Field”) that operate independent offices responsible for selling financial and life insurance products to the public across the United States.   The Field Relations team is seeking a highly skilled practitioner to support two workstreams: (a) Program Management - responsible for partnering with team members to develop, maintain and revise program deliverables; and (b) Workplace Investigations - responsible for conducting thorough, impartial, highly confidential, and timely investigations into complex workplace concerns, including allegations of discrimination, harassment, retaliation, policy violations and misconduct.   

Primary Duties and Responsibilities: 

Program Management 

• Independently lead medium complexity programs.  Responsible for managing scope, risk, business value, schedule and budget. 

• Assist in defining objectives to be accomplished by the program team and developing the program plan.  Manages programs to ensure appropriate allocation of resources according to program objectives, priorities, and measures.  Take a broad perspective to identify and recommend solutions for program needs. 

• Develop strong relationships with business clients to manage program delivery expectations and implementation.  Manage any resources and vendors assigned to the program by verifying progress and removing obstacles. 

• Support the design, development and implementation of workplace investigation training, tools and systems for internal stakeholders and Field Offices to advance Culture of Respect, high-performance, and engagement. 

Workplace Investigations 

• In partnership with Assistant Director Field Relations, support and conduct end-to-end workplace investigations, including intake, interviews, evidence review, documentation and findings ensuring compliance with company polies, legal standards and best practices. 

• Independently compose objective, well-documented and defensible investigation reports and recommendations. 

• Maintain timely and accurate records within case management system. 

• Triage incoming requests for Field Relations support utilizing organizational and case management systems. 

• Provide support to Field Relations Assistant Directors and Senior Director for ad hoc reporting to senior leadership.   

• In partnership with Assistant Director, support case management system including access management, reports, audits, and continuous integration of new system features to optimize Field Relations processes. 

• Other responsibilities as may be required.  

Qualifications 

• Bachelor's Degree with an emphasis in project management, employee/labor relations, human resources and/or a related business field and a minimum of 5 years of relevant work experience. 

• A Master's degree in industrial/labor relations, HR, JD or advance related business degree may be substituted for some of the relevant work experience. 

• Experience working in a fast-paced environment. 

• Strong organizational skills with the ability to prioritize competing time-sensitive deliverables.  

• Demonstrated ability to train internal and external stakeholders, and to support the development of effective programs/interventions that meet business needs. 

• Independent and collaborative problem solving, decision-making, critical thinking and assessment skills. 

• Experience consulting with high-level, executive leaders. 

• Superior oral and written communication skills. 

• Flexibility and the ability to creatively respond to changing conditions. 

• Advanced knowledge and understanding of Human Resources management, employee relations, and employment law. 

• Demonstrated ability to handle sensitive cases with discretion, impartiality, and sound judgement. 

• Advanced interviewing, fact-finding and analytical skills. 

• Strong interpersonal skills including consulting, persuading, and influencing without authority. 

• Proven ability to build rapport and exercise tact, diplomacy, and resourcefulness with business partners and stakeholders. 

• Experience delivering difficult messages and working to consensus across departments and interests.  

Skills: 

Adaptive Communication (NM) – Advanced 

Client Engagement & Influence (NM) – Advanced 

Coaching & Mentoring (NM) – Advanced 

Customer Centricity (NM) – Advanced 

Emotional Intelligence (NM) – Advanced 

HR Acumen (NM) – Advanced 

HR Ethics (NM) – Advanced 

Leadership Assessment & Development (NM) – Advanced 

Learning Agility & Critical Thinking (NM)- Advanced 

Learning Experience Design (NM) – Advanced 
Organizational & Political Savvy (NM) – Advanced 

Performance Management & Reporting (NM) – Advanced 

Project Management (NM) – Advanced 

Statutes & Regulation (NM) – Advanced 

Strategic Thinking (NM) – Advanced