As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Reporting to the Sr Manager, Implementation Engineering, the ideal candidate will play a key role in ensuring the reliability, performance, and compliance of network infrastructure across various customer sites. This position requires both technical expertise and strong interpersonal skills to support customers and internal stakeholders alike.
You will be responsible for:
Conducting regular site visits to ensure compliance with regulations concerning hardware installations, network configurations, and software updates.
Providing hands-on technical support during installations and assisting customers with troubleshooting issues.
Monitoring network and equipment performance using Network Management Systems (NMS) and documenting findings and actions.
Preparing detailed reports following site visits and maintaining accurate inspection records.
Collaborating effectively with cross-functional teams and presenting technical solutions clearly in both written and verbal formats.
The Must Haves:
Education: Bachelor's degree in Computer Science or a related field preferred (or equivalent professional experience).
Experience: Minimum of 5 years working directly with customers in a technical support, network engineering, or IT infrastructure role.
Technical Skills:
Proficiency in data communications and networking protocols (e.g., TCP/IP).
Hands-on experience with routing and switching technologies.
Familiarity with fiber optic transmission systems and components in telecom environments.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience using Network Management Systems (NMS) for monitoring and troubleshooting.
Assets:
Strong problem-solving and analytical skills, especially in complex and dynamic environments.
Excellent verbal and written communication and interpersonal relationship skills.
Ability to work independently and collaboratively, managing tasks effectively under pressure.
Demonstrated leadership and mentoring abilities.
Conflict resolution and negotiation skills.
Willingness and ability to travel up to 75% of the time.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.