Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Summary
Thermo Fisher Scientific engages with partners from translational centers, biotech and pharma companies, hospitals, and academic institutions who play a key role in the R&D, process development, and commercialization of cell therapy programs. Encouraging relationships and providing technical support to our clients is a crucial aspect of our goal to enable our customers to improve global health, cleanliness, and safety. The successful candidate will serve as a technical expert on our cell therapy portfolios, providing pre/post-sales product support, leading seminars and demos, and running internal and external training as needed.
Essential Duties and Responsibilities
[Portfolio Support]
- Serve as a customer-facing technical expert, demonstrating intimate knowledge of products and familiarity with priorities and challenges in the field.
- Provide field and remote support to our sales organization by providing customers with hands-on technical guidance (pre- & post-sales activities).
- Lead and participate actively in the activities and experiments for collaborative projects, application development, and protocol validation in the laboratory.
- Deliver scientific seminars and host round table discussions.
- Develop and lead hands-on demos and training.
[Business Enablement]
- Collaborate with global FAS teams, collaboration centers, R&D teams, and product management teams to serve as liaison between customers and business.
- Attend conferences and events to grow technical knowledge, collect developing trends, and support lead generation.
- Get along with marketing teams to drive new initiatives and develop customer-facing content.
Minimum Experience and Skills Required
- Ph.D. in biology, cell biology, immunology, or related field; or equivalent knowledge and industry/functional experience.
- Requires knowledge of one or more of these fields: the immunotherapy (CAR-T and NK) manufacturing process, viral vector production (LV and AAV), or applications of stem cell-based therapies (PSC and MSC).
- Requires basic experimental skills for cell culture and analytical solutions related to CGT.
- Be preferential to those who have prior practical experience with either culturing pluripotent stem cells or producing viral vectors.
- Must possess a strong understanding of customer challenges associated with a transition to the clinical workflow (scale-up, regulatory requirements, GMP manufacturing, etc).
- Requires excellent oral and written communication skills.
- Prioritize candidates with strong English proficiency for effective international communication.