Hiring.fm
.monks

Facilities Lead - EMEA

London Full Time

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About the Role

As the Facilities Lead, EMEA at Monks, you will be a Senior/Expert Level leader, responsible for both the hands-on delivery and the strategic execution of our facilities function across Europe, the Middle East, and Africa. This is a critical role based in our London office, requiring five days in the office and regular regional travel. You will execute and champion the regional strategy set by global leadership for facilities management, space optimisation, and vendor programs. This role involves directly managing and mentoring local teams to deliver a hospitality-led and service-oriented workplace experience. You will serve as the primary service interface to regional business leaders, focusing on service excellence, cost discipline, and continuous improvement. This is a 5-day in-office role with potential travel across Europe and the Middle East/Africa region. 

Responsibilities:

Leadership & Team Management

  • Mentor and manage high-performing local teams of office/facilities managers to ensure consistent service levels and hospitality-led experiences
  • Act as the on-site and regional face for facilities, ensuring a welcoming, brand-appropriate environment
  • Coordinate with global facilities peers for standards and best practices

Strategy Execution & Operations

  • Execute and drive adoption of the regional facilities strategy aligned to global initiatives and the Connect Now return-to-office program, focusing on engagement and occupancy optimization.
  • Lead space planning and occupancy optimisation efforts to maximise space utilisation and enhance employee experience across all properties.
  • Drive health and safety, regulatory compliance, and environmental sustainability within the region, coordinating with global teams.
  • Ensure consistent service delivery models across properties; implement standardised processes, playbooks, and training programs.
  • Oversee office maintenance, utilities, periodic and ad hoc repairs, and manage relationships with contracted partners and landlords.
  • When needed, you’re able to step in and fix it yourself.

Financial & Vendor Management

  • Coordinate regional budget planning, forecasting, and cost control in partnership with finance. Monitor cost-to-service metrics and identify and realise annual savings and efficiency opportunities.
  • Work with Procurement and Legal to establish regional vendor/partner programs (soft services, hard services, security, food/beverage). Develop performance SLAs, contract terms, and lead ongoing vendor performance management.

Cross-Functional Partnership

  • Act as the primary customer experience interface for regional business leaders; manage escalation paths, issue resolution, and stakeholder satisfaction.
  • Partner with HR and IT to deliver integrated workplace initiatives (new-hire onboarding, IT-enabled workspace services, AV/telecom support, security, access control).
  • Champion return-to-office programs: communications, adoption metrics, and incident management for facility-related issues.

 

About You

The essentials:

  • Minimum of 10 years of corporate real estate, hospitality, facilities, or related experience, with at least 5 years in a relevant management position.
  • Demonstrated success in leading teams and building scalable, standardised facilities operating models.
  • Strong financial acumen with budget ownership and P&L impact awareness; track record of delivering cost savings and process improvements.
  • Proven vendor management experience encompassing RFPs, contract negotiation, governance, and performance management.
  • Experience with return-to-office programs, employee experience, space planning, and workplace enablement.
  • Solid knowledge of health, safety, and environmental standards; regulatory compliance across regions; experience with risk management.
  • Exceptional stakeholder management and collaboration skills; ability to influence regional business leaders and build trusted partnerships with HR, IT, and other functions.
  • A resilient, adaptable, and patient communicator with strong change-management capabilities.
  • A natural multitasker and a driven individual who champions friendly small talk and watercooler conversations.

Not a must, but a plus:

  • Professional certifications (IFMA, BIFM, CFM/CFM-AP) and experience in hospitality-led service delivery.
  • Experience in a global tech/marketing organisation or similar high-velocity environment.
  • Multilingual capabilities and international experience across multiple regions.

 

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-RE1 #LI-Hybrid

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

 

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.